[Hiring] Junior Counselor/Advocate @CTR Management Group LLC

Role Description

The Chief of the National Guard Bureau, IAW Public Law 112.239, Sec 513, established a program to provide professionals (to be known as Transition Assistance Advisors (TAAs)) in each State, the District of Columbia, and any territory of the United States to serve as points of contact to assist eligible members of the Reserve Components, their families, and Veterans in accessing benefits and healthcare.

The contractor shall ensure Reserve Component Transition Assistance Advisor services and activities are in accordance with:

• Department of Defense Instruction 1332.35
• Directive-Type Memorandum 12-007
• Public Law (P.L.) 112-239 National Defense Authorization Act (NDAA) 2013, Sec 513
• Title X, United States Code, Chapter 58, sub-sections 1142, 1143, 1144(a), 1144(b), and 1148
• Department of Defense (DOD) Directive 1332.36
• All Reserve Component Transition related service publications and sites listed in section 2 of the PWS

CTR will provide TAA services to all eligible Reserve Component Members, their family members, and Veterans. Reserve Component members who have served on active duty in the Armed Forces for a period of more than 180 consecutive days include all Army Guard and Reserve, Navy Reserve, Marine Corps Reserve, Air Force Guard and Reserve, and Coast Guard Reserve.

CTR TAAs will provide information, coordination, and assistance to transitioning service members in the following Reserve Component benefits:

• Employment Assistance
• Health and Life Insurance
• Financial Assistance
• Disabled Veterans Benefits
• Legal Assistance
• Relocation Assistance
• Physical/Mental Health VA assistance
• Education and Training Assistance
• State benefits

CTR TAAs will perform outreach services including both social media and outreach marketing methods to provide information and assistance to eligible Reserve Component Members and their family members and Veterans in understanding and obtaining benefits and services through Veterans Affairs and the military health system. Topics include:

• Effects of a career change
• Employment assistance
• Relocation assistance (homelessness)
• Education/training
• Physical health and mental health well-being
• Health and life insurance
• Finances
• Disabled Veteran benefits - service members civil relief act - legal assistance

CTR TAAs coordinate with appropriate Veterans Affairs, TRICARE, Veteran Service Organizations, and other resources to provide required information and assistance.

Participate in the mobilization and demobilization process to brief/advise eligible Reserve Component Members and their family members and Veterans on transition and information resources.

CTR TAAs will research and resolve issues associated with transition when Reserve Component member and/or their family members encounter problems.

CTR TAAs will coordinate with Veterans Affairs centers to assist law enforcement, court systems, state mental health authorities, and fire departments with awareness concerning Reserve Component service members and Veterans that may need crisis intervention.

CTR will provide, as applicable, Reserve Component leadership personnel with the operation of reintegration programs for Reserve Component members returning from deployment to assist reintegration personnel with obtaining Veterans Affairs support for reintegration activities.

Transition Assistance Advisors will not be used to manage the day-to-day operation of reintegration programs.

CTR TAAs provide information to, as applicable, Reserve Component leadership and coordinate with Family Support Specialists, Employer Support Groups, regarding entitlements available through Department of Veterans Affairs and other Veterans entitlement and benefit programs.

Qualifications

• Associate degree from an accredited college or university in social services, human resources, or related field
• Or three years of equivalent experience in related fields such as Veteran’s administration, social services, employment services, and human resources
• Must have working knowledge of military protocols
• Prior experience and knowledge of the following Transition Assistance Program activities is preferred:
• Department of Veterans Affairs programs and policies, specifically Veterans Health Administration
• Veterans Benefits Administration
• National Cemetery Administration
• TRICARE programs and policies
• Pre and post mobilization entitlements/requirements
• Medical hold over status
• Active Duty Medical Extension (ADME) and Transition Assistance for Military Personnel (TAMP)
• DoD Transition Assistance Program (DoDTAP) for Managers and Counselors web application
• DoD TAP Database
• Army ACAP XXI database
• Air Force AFIRST database
• Veterans Opportunity to Work (VOW) requirements
• The Career Readiness Standards
• CAPSTONE requirements

Requirements

• Must be a U.S. citizen
• Prior military experience is preferred
• Must have strong written and verbal skills
• Understanding of Microsoft Office products
• Must be able to pass and maintain Tier 1 clearance
• Must be able to travel, 75%-90% throughout the CONUS

Physical Requirements

• While performing the duties of this job, the employee must be able to remain in a stationary position up to 90% of the time
• Constantly operates a computer and other office productivity types of machinery, such as a calculator, copy machine, telephone, and computer printer
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• The ability to communicate information and ideas so others will understand
• Must be able to exchange accurate information in these situations
• Frequently moves boxes weighing up to 20 pounds across the office for various needs
• Occasionally ascend/descend stairs, ladders, or ramps
• The noise level may be loud at times

Travel Requirements

• Travel is defined as travel to all areas within the assigned area from one location to another, up to 75% of working time
• Required to operate a vehicle safely and lawfully and according to company policy

Work Environment

• Moderate
• Employees may be exposed to moving mechanical parts
• Wet and/or humid conditions
• Fumes or airborne particles
• Outside weather conditions
• Moderate noise level