[Hiring] Jr. Appraisal Coordinator @CrossCountry Mortgage, LLC

Role Description

The Junior Appraisal Coordinator is responsible for the order placement and fulfillment of appraisal orders on our Retail platform for all loan types. This role ensures clear and accurate communication with the origination and processing departments.

• Manage and prioritize a caseload of appraisal orders.
• Order appraisals and Property Data Reports by submitting requests through Mercury Network to be assigned to a qualified appraiser within established time frames.
• Maintain workflow efficiency within Encompass and Mercury Network.
• Process payments according to CCM and department policies and procedures.
• Maintain reports to track appraisal assignments from order date through final completion.
• Maintain communication with appraisers and AMCs through Encompass and Mercury Network.
• Reply to customer emails, confirming the scheduling of appointments.
• Follow direction effectively and proactively seek out additional duties and responsibilities.
• Aid underwriters, loan officers, and loan processors in tasks associated with the appraisal ordering and management of appraisal-related conditions.
• Communicate and explain the progress of products/services to customers by establishing relationships and building rapport with vendors.
• Perform other duties and special projects as assigned.

Qualifications

• Knowledge of appraisal processes.
• Knowledge of conventional, FHA and VA appraisal order placement.
• Advanced knowledge of industry standard computer programs.
• Skilled at working efficiently and effectively under deadlines while maintaining professional standards.
• Skilled at managing multiple tasks and deadlines.
• Excellent analytical skills.
• Excellent communications skills to provide exceptional customer service.
• Demonstrate curiosity and a desire for growth in the role.

Benefits

• Competitive compensation plan.
• Robust benefits package, including medical, dental, and vision.
• 401K plan.
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.