[Hiring] IVR BA @Zensar

Role Description

• IVR Functional Consultant
• Automation testing using Cyara or similar tools
• Creation of functional requirements based on business/client/end user needs
• Experience in technical writing
• Experience working on large/complex projects
• Ability to communicate with engineers on requirements and expected outcomes
• Familiarity with voice components and/or contact center practices/procedures
• IVR knowledge of call flows, automation, self-service
• IVR, Complex ACD testing (both speech and DTMF)
• Smoke testing, System integration testing, regression testing
• Creation of Visio call flows, both detailed and high level based off User interface documentation

Qualifications

• Experience in technical writing
• Experience working on large/complex projects
• Ability to communicate with engineers on requirements and expected outcomes
• Familiarity with voice components and/or contact center practices/procedures

Requirements

• IVR knowledge of call flows, automation, self-service
• IVR, Complex ACD testing (both speech and DTMF)
• Smoke testing, System integration testing, regression testing
• Creation of Visio call flows, both detailed and high level based off User interface documentation

Benefits

• Inclusive workplace
• Equal employment opportunity (EEO) and affirmative action employer

Company Description

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do.

• Part of the $4.8 billion RPG Group
• Community of 10,000+ innovators across 30+ global locations
• Explore Life at Zensar and join us to Grow. Own. Achieve. Learn.
• We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized.