[Hiring] ITIL - Business Intelligence Sr. Analyst @NTT DATA Services

Role Description

We are currently seeking a ITIL - Business Intelligence Sr. Analyst to join our team in Remote, Karnātaka (IN-KA), India.

Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include:

• Incident management
• Problem management
• Request management
• Change management
• Service level management
• Configuration management
• Resource coordination
• Client management
• Dispute and technical resolution management
• Communications at various levels during services engagements from tactical to strategic

In this role you will be responsible for:

• Handling more complex problems and projects
• Managing small projects with oversight from their supervisor

Qualifications

• Typically requires 4-7 years relevant experience
• Undergraduate degree or equivalent combination of education and work experience
• Solid understanding of ITIL processes and principles
• Solid written and verbal skills
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations

Requirements

• Assigned to basic service delivery processes and associated projects
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness
• Provides resolution to an assortment of client problems and/or requests
• Adapts communication techniques for audiences at multiple internal and external levels
• Travel including overnight domestic or international trips may be required

Company Description

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in:

• Enterprise-scale AI
• Cloud
• Security
• Connectivity
• Data centers
• Application services

As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.