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IT Support Engineer
@Zoomo
[Hiring] IT Support Engineer @Zoomo
Apr 02, 2025 - Zoomo is hiring a remote IT Support Engineer. 💸 Salary: unspecified. 📍Location: Americas, Europe, Asia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We're looking for an all rounded System Engineer to join Zoomo’s Global IT team, with a focus on helping the internal Zoomo team with all IT support queries, requests and incidents.
If you are a dedicated IT Support person who enjoys helping others, solving problems and working on IT support tickets then this is a great opportunity for you.
It would be highly desirable if you have progressed from a system administrator to a L2/3 System Engineer with experience in Start-up / Scale-up environments.
Key Responsibilities:
- Perform L1 to L3 Support as required
- Configure, deploy, maintain Google Workspace Policies, Okta policies
- Manage workload in Azure and GCP including IAM and security
- Build, deploy, maintain backup processes for disaster recovery
- Applications, SOE packaging, deployment using Kandji, MDM (on-prem)
- Applications, OS, hardening, patching, including vulnerability remediation, threat monitoring and incident response
- Build, develop WAN / LAN / WLAN network infrastructure for offices, sites to sites, Cloud Hostings
- Configuration of fortinet firewalls rules, routing & switching to maximize network efficiency and security
- Configure SaaS systems alerts, security logs auditing and monitoring
Qualifications
- Minimum 7 years experience in Level 3 system administration/engineer role
- Supporting 300+ users across the globe via phone, email, face to face, remote
- Experience working with a 24/7 support roster
- Experience with the following technologies:
- Windows 11, Apple environments, including mac OS, iOS
- Google Workspace, Okta, Office 365 Azure AD, Kandji
- RMM, MDM, Endpoint Protection, Remote Management tools
- Solid understanding of Google Cloud Platforms and Infrastructure, experience with Azure or GCP highly regarded
- Cybersecurity knowledge and relevant industry certification
- Prior experience with scripting and automation advantageous
- ITIL experience and certificate preferable
- Industry certifications from Microsoft, Google, OKTA, Google, well regarded
- Excellent troubleshooting experience
- Good understanding of ITIL, Incident vs request, Major Incident management
- Great communication skills
- A technical thinker who has the ability to stick to deadlines, prioritize L1 IT incidents and requests
- Passion for learning and have good attention to details
Benefits
- Working with a switched-on team that strives to make the streets greener and serve the rider
- A competitive salary
- Lots of exciting IT projects to participate in
- Hands-on learning experience working with senior IT leaders
- Opportunity to expand your technical knowledge and experience, develop your industry skills, training & certification, and ultimately your career
- Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all
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| 📍 | Be aware of the location restriction for this remote position: Americas, Europe, Asia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
unspecified
|
Remote
Location
Americas, Europe, Asia
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Americas, Europe, Asia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
