[Hiring] IT Software Asset Management Analyst @DoorDash USA

Role Description

We are seeking an experienced and detail-oriented IT Software Asset Manager to oversee the lifecycle management, optimization, governance, and operational support of enterprise SaaS and AI software platforms. This role will be responsible for managing software licensing, vendor relationships, access governance, cost optimization, and renewal support across a rapidly evolving software ecosystem.

The ideal candidate combines strong operational execution with analytical and vendor management skills and has hands-on experience with SaaS administration, software asset management (SAM), identity/access management tools, and enterprise procurement processes.

This role partners closely with IT, Security, Procurement/Sourcing, Finance, Legal, and business stakeholders to ensure software investments are compliant, optimized, and aligned with company objectives.

You're excited about this opportunity because...

• Manage the full lifecycle of enterprise SaaS and AI software assets, including procurement support, provisioning, renewals, optimization, and retirement.
• Administer and maintain software licensing across multiple enterprise platforms and vendors.
• Run and analyze license utilization reports from vendor portals and internal systems to identify underutilized or unused licenses.
• Reconcile purchased licenses against assigned and consumed licenses to ensure compliance and cost efficiency.
• Assign, transfer, and revoke software licenses based on user access requirements and organizational policies.
• Maintain accurate software entitlement, usage, and renewal records.
• Monitor software usage trends and provide recommendations for optimization and standardization.
• Help evaluate AI software consumption models, usage metrics, and licensing impacts.
• Utilize Okta, ConductorOne, and related identity governance/access management tools to review and manage software access groups and entitlements.
• Work closely with Strategic Sourcing, Procurement, Legal, and Finance teams on software renewals and contract negotiations.
• Assist in evaluating vendor proposals, renewal terms, pricing structures, and true-up requirements.
• Maintain relationships with software vendors and escalate operational or licensing issues when needed.
• Develop reporting and dashboards related to software inventory, utilization, renewals, and savings opportunities.
• Track and communicate realized cost savings and optimization initiatives.
• Participate in software audits and compliance reviews as needed.
• Assist with software consolidation efforts during acquisitions by combining overlapping platforms and rolling multiple contracts into unified enterprise agreements.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, Information Technology, or a related field.
• 5+ years of experience in Software Asset Management or IT Asset Management, with a focus in finance.
• Deep knowledge of SaaS software licensing models and agreements, including those for major vendors such as Microsoft, Adobe, Github, AI Tools and SaaS providers.
• Proven experience managing vendor relationships and negotiating contracts.
• Excellent analytical, problem-solving, and organizational skills.
• Exceptional communication skills with the ability to collaborate effectively across diverse teams.
• Proficiency in PowerPoint, Google Suite, OKTA or other related tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Advanced customer service and stakeholder management skills.
• Detail oriented, problem solver & resourceful.

Preferred Qualifications

• Experience managing AI software platforms and AI-related licensing models.
• Familiarity with SAM/ITAM tools such as ServiceNow SAM Pro, Zylo, Torii, Flexera, or similar platforms.
• Understanding of software compliance and audit management practices.
• Experience supporting enterprise-scale software environments in a fast-paced organization.
• ITIL, CSAM, or related certifications are a plus.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Benefits

• Comprehensive benefits package including a 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits.
• Commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws.
• Medical, dental, and vision benefits.
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance.
• Mental health program.

Company Description

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.