[Hiring] IT Operations Analyst @Tinuiti

Role Description

As an IT Operations Analyst, you will play a vital role in supporting end-user computing, cloud applications, and basic network troubleshooting within our organization. You will be responsible for providing technical support to internal teams, assisting in the resolution of common IT issues, and contributing to IT projects. This role is perfect for a candidate with foundational IT knowledge who is eager to grow and develop expertise in various aspects of IT operations and system administration.

• Technical Support & Troubleshooting:
  • Provide hands-on support for end-user computing issues on both Windows and macOS systems.
  • Assist with cloud applications such as Google Workspace, Zoom, and Slack.
  • Troubleshoot basic network issues, including Wi-Fi connectivity problems and network configuration.
• System Administration & Device Management:
  • Assist with user account management, device provisioning, software deployment, and basic patch management tasks.
  • Ensure that devices are set up, configured, and managed in compliance with company protocols and security standards.
  • Maintain an accurate device inventory and support hardware lifecycle management.
• Cross-Functional Collaboration:
  • Build collaborative relationships within IT and across departments by providing clear, effective communication.
  • Offer technical assistance and guidance to non-technical teams such as marketing and sales for routine issues.
  • Share progress and solutions with stakeholders while adapting the communication style to meet the needs of the audience.
• Project Support:
  • Contribute to IT projects that impact the immediate team by following guidance from senior members.
  • Support improvement efforts to enhance team efficiency and assist in developing solutions for streamlined workflow.
• Problem Solving & Continuous Learning:
  • Independently diagnose and resolve common issues by following established processes and escalating complex problems as needed.
  • Demonstrate attention to detail, accuracy, and thoroughness in all tasks.
  • Actively document recurring issues and solutions to enhance personal knowledge and improve future troubleshooting.

Qualifications

• Industry certifications such as CompTIA A+, Network+, Jamf 100/200, Google IT Support, or similar are preferred.
• Basic working knowledge of IT systems, including hardware, software, and operating systems (Windows/macOS).
• Experience with cloud application support (Google Workspace, Zoom, Slack, Jira Atlassian).
• Foundational understanding of networking principles (e.g., TCP/IP, DNS, DHCP) and basic network troubleshooting skills.
• Strong organizational skills with an ability to prioritize work based on guidance from management.
• Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Desire to learn and grow within the IT operations field, with a proactive approach to self-improvement and team support.

Requirements

• Familiarity with directory services, such as Active Directory or JumpCloud.
• Experience with basic system administration tasks, including user account management and software deployment.

Benefits

• Unlimited PTO: We offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it.
• Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts.
• Retirement: Match up to 4% of your contributions at 100% with immediate vesting.
• Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity.
• Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
• Learning and Development: On-demand learning (powered by LinkedIn Learning), mentorship program, leadership and management development programs and resources.