[Hiring] IT Engineer Associate @ZOLL Medical Corporation

Role Description

As a member of the Customer Success Implementation Team, the IT Engineer is primarily responsible for the installation of ZOLL's Emergency Medical Services (EMS) and Fire Service RescueNet suite of software on client and/or internal systems. Included in the responsibilities of the IT Engineer are troubleshooting issues on customer/internal systems, creation and verification of hardware requirements, and the execution of process to ensure a successful installation of the RescueNet products.

The IT Engineer scopes, schedules, and plans the installation of software, working closely with the Implementation team as well as the client's IT team to meet the overall timeframe for deployment. The goal of this position is to drive consistency throughout the scoping and installation process to ensure that the client environment is ready for the start of product training.

Essential Functions

• Work with ZOLL Data employees and customers to evaluate client hardware and platform in preparation for the deployment of ZOLL software
• Scope each new install and provide an implementation strategy prior to remoting installation
• Facilitate scope calls with the customer to ensure proper hardware and other prerequisites are defined
• Pre-install and configure RescueNet components
• Work within the IT Services Group to develop processes and protocols for delivering quality solutions to our clients
• Represent the company in a professional and competent manner as corporate liaison at all times
• Manage client expectations and develop internal and external relationships
• Continue to learn and apply IT methodologies and best practices
• Willingly engage in self and professional improvement training utilizing both internal and external training tools and classes

Qualifications

• Bachelor's Degree preferred
• 1-3 years 2+ years of external client facing IT related experience required
• Professional experience with Windows DNS required
• Experience troubleshooting LAN/WAN architectures including firewalls, servers, and routers required
• Extensive experience installing and configuring server components such as services, IIS, virtual machines, Windows Server Active Directory and other server level systems required
• Experience troubleshooting Server Hardware problems required
• Experience and installation of SQL Server 2008, SQL Server 2012 and SQL Server 2014, Server 2016 required
• Experience and thorough knowledge of Windows Server and workstation Operating Systems including installation, security and maintenance preferred
• RAID knowledge and experience preferred

Knowledge, Skills and Abilities

• Understanding of SAN & NAS technologies
• Understanding of HA technologies
• High level technical aptitude and the ability to problem solve in an innovative way
• Detail oriented and strong organizational skills
• The ability to work independently and make sound decisions
• Strong written and verbal communications skills with excellent professional presence
• Ability to manage numerous activities/projects within time constraints and deadlines
• Knowledge of Public Safety, Fire and Emergency Management Services markets and related enterprise software applications is preferred

Salary

The annual salary for this position is: $75,000.00 to $85,000.00. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate.

Benefits

Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com .

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.