[Hiring] IT Change Management Analyst @The Descartes

Role Description

The IT Business Administrator – Change Management Analyst exists to ensure Descartes' global IT changes are governed consistently, efficiently, and compliantly. This role enables the business to deliver technology changes with confidence by coordinating change governance, strengthening operational discipline, improving audit readiness, and modernizing change management through automation, AI, and integration with modern software delivery practices.

• Ensure governance excellence by coordinating the end-to-end IT Change Management process, with changes consistently following approved policies, procedures, and governance requirements.
• Operate an effective Change Advisory Board (CAB) by preparing, facilitating, and documenting CAB and CAB Steering meetings, ensuring timely approvals and stakeholder alignment.
• Maintain audit readiness by producing accurate change records, evidence, reports, meeting documentation, and supporting SOX, SOC, ISO, and other IT General Control (ITGC) requirements.
• Improve operational efficiency by identifying opportunities to simplify change workflows through automation, standardized deployment models, AI-assisted evidence review, and CI/CD integration.
• Strengthen data quality and reporting by maintaining accurate templates, records, calendars, approval matrices, operational metrics, and reporting that support informed decision-making.
• Drive continuous improvement by analyzing change trends, outage patterns, maintenance windows, recurring exceptions, and process complexity to recommend measurable improvements.
• Build strong cross-functional partnerships by working effectively across IT Operations, Product, R&D, Security, Finance, audit partners, and acquired businesses to continuously improve enterprise change governance.

Qualifications

• 2+ years of experience in IT Change Management, business administration, governance, audit support, process coordination, or a related IT operations role.
• Post-secondary education in Business, Information Systems, Technology, Cybersecurity, Audit, or a related discipline.
• Experience implementing AI-enabled or automated process improvements within IT governance.

Requirements

• Experience coordinating IT Change Management processes, including RFC administration, CAB meetings, approvals, documentation, and governance.
• Working knowledge of IT General Controls (ITGC), including SOX, SOC, ISO, and related compliance frameworks.
• Understanding of CI/CD practices, Change Enablement, Change Authority concepts, and automated change workflows.
• Familiarity with AI-enabled process improvement and Agentic AI technologies; practical implementation experience is highly valued.
• Strong technical writing skills and analytical skills with the ability to produce policies, interpret operational metrics, procedures, executive summaries, training materials, process optimization, and stakeholder communications.
• Strong planning and facilitation skills for governance meetings and operational rhythms.
• Sound judgment when balancing governance requirements with business agility.

Benefits

• Influence the evolution of Descartes' global IT Change Management program.
• Help introduce AI, automation, and modern Change Enablement practices into enterprise operations.
• Gain exposure to enterprise and IT governance, operational excellence, compliance, DevOps, and digital transformation initiatives.
• Enjoy the flexibility of a remote-first workplace with the autonomy to own meaningful initiatives and deliver measurable business impact.

Company Description

Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them.