[Hiring] IT Business Operations Analyst Associate @American Addiction Centers

Role Description

This position is remote.

• Create, coordinate and process IT equipment and supply quotes, orders, basic renewals, and monitor deliveries with designated IT vendors.
• Validate charges, submit, and approve appropriate invoices for payment processing, receiving ordered items and documenting receipt as such.
• Maintain collaborative relationships with IT vendor(s) while effectively resolving vendor performance, capability, and order issues to ensure alignment with our strategic direction.
• Understand service levels (order fulfillment, delivery, etc.) and their relationships to IT vendor/reseller pricing.
• Respond to business inquiries on spend analytics by product, business unit, supplier, geography, category, subcategory, etc.
• Identify and assist appropriate team members in identifying and implementing cost reduction opportunities; purchasing, bulk, and distribution service improvement; product standardization; and improvement in product utilization.
• Identify and mitigate billing issues by working directly with IT vendors, IT teams, and finance teams.
• Record purchases or basic contract data into appropriate financial tools for budget creation and tracking.
• Interface with accounts payable to support procure to pay practices.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions comply with the policies, regulations and laws applicable to the organization.
• Research vendors as requested.

Qualifications

• Bachelor's Degree (or equivalent knowledge) in Computer Science, Information Technology, Business, or related field.

Requirements

• Typically requires up to 2 years of experience in a Computer Science, Information Technology, or Business Administration related field.
• Computer literacy with Microsoft Office Suite and experience in working with large-scale automated material management systems.

Knowledge, Skills & Abilities Required

• Working knowledge of A/P system, general ledger, and fixed assets.
• Working knowledge of IT software licensing.
• Working knowledge of IT systems function and interaction.
• Basic understanding of software, hardware, IT service contracts.
• Excellent written and verbal communication skills and the demonstrated ability to communicate well at all levels of the organization.
• Team player with the ability to build long-term relationships.
• Strong attention to detail.
• Familiarity with procurement best practices in corporate cost savings programs and processes.
• Ability to work with analysis tools such as Excel and ERP financials to analyze data.
• Highly self-directed and innovative.
• Knowledge of using a ticketing system to manage workload.
• Ability to multitask, work independently and prioritize assignments to complete work in a timely and accurate manner.
• Strong sense of ownership, urgency, intellectual curiosity, willingness to learn and improve.

Physical Requirements and Working Conditions

• This position requires travel, therefore, will be exposed to weather and road conditions.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.