[Hiring] IT Business Analyst - Loftware (Labeling) @NTT DATA Services

Role Description

We are seeking an experienced IT Business Analyst with expertise in Loftware labeling solutions to support manufacturing operations. The ideal candidate will possess strong business analysis skills, hands-on experience with labeling/printing systems, and the ability to effectively coordinate across cross-functional teams, vendors, and stakeholders. This role requires a proactive individual who can drive requirements gathering, facilitate discussions, and ensure successful delivery of labeling solutions aligned with operational needs.

Key Responsibilities

• Work as a Business Analyst supporting labeling and printing solutions, with a focus on Loftware in a manufacturing environment.
• Gather, document, and analyze business requirements, ensuring clarity and alignment with stakeholder expectations.
• Act as a bridge between business, IT, vendors, and SMEs, ensuring seamless communication and execution.
• Facilitate and lead stakeholder meetings, workshops, and requirement sessions; ask the right questions to uncover needs and risks.
• Support cross-functional coordination across operations, supply chain, IT, and external vendors.
• Assist with project management activities such as tracking deliverables, managing timelines, and status reporting (acting as backup to PM when required).
• Collaborate with vendors for solution design, issue resolution, and implementation support.
• Ensure all documentation is well-organized, up to date, and adheres to standards (BRD, FRD, process flows, etc.).
• Support operational processes, ensuring labeling solutions integrate effectively into manufacturing workflows.
• Identify improvement opportunities and proactively address risks and gaps.

Qualifications

• 7+ years of Strong Business Analysis skills, including requirement elicitation, documentation, and stakeholder management.
• 5+ years of hands-on experience with Loftware (labeling/printing software) is mandatory.
• 5+ years of proven experience working in a Manufacturing domain.
• Good understanding of Operations processes within manufacturing environments.
• Experience in vendor coordination and management.
• Ability to work closely with Subject Matter Experts (SMEs) and technical teams.
• Strong meeting facilitation skills with the ability to drive discussions and decisions.
• Excellent communication, analytical, and problem-solving skills.
• Highly proactive, organized, and detail-oriented individual.

Preferred Qualifications

• Experience supporting or collaborating with Project Managers.
• Familiarity with labeling compliance standards (industry-specific).
• Exposure to ERP systems (SAP, Oracle, etc.) integrated with labeling solutions.

Key Competencies

• Stakeholder Management
• Cross-functional Collaboration
• Documentation Excellence
• Analytical Thinking
• Communication & Facilitation
• Organizational & Planning Skills