[Hiring] IT Business Analyst @State of Washington

Role Description

This position performs business analysis on subsystems within ProviderOne MMIS through collaboration with business and technical partners as well as vendor management including communication and solution alignment with fellow Washington state agency partners. This BA responds to defect and service requests and ensures their assigned module operates properly. If you are a proactive team player who enjoys researching leading-edge technology solutions, this may be the opportunity for you!

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.

About the unit:

ProviderOne is HCA’s mission-critical Medicaid Management Information System (MMIS). This large-scale enterprise system processes over five million claims/encounters per month as well as payments in excess of $22 billion annually to providers of services to Medicaid clients statewide.

• The ProviderOne Operations Implementation and Strategic Services (OISS) unit is accountable for:
• Performing IT business analysis
• Resolving system issues for a major component/subsystem
• Defining, designing, and planning out implementation of major componentry enhancements
• Oversight and management of iterative release implementation
• Consulting with system users over issues, stoppages, and functional anomalies

About the position:

The ProviderOne IT Business Analyst (ITBA) is a senior-level position designated to provide technical leadership and organizational system management for a major ProviderOne component/subsystem. This position:

• Serves as the ProviderOne and Point of Sale IT Business Analyst and business architect for the subsystem
• Has the highest-level authority and accountability for the subsystem
• Provides ProviderOne Point of Sale IT business analysis expertise specific to business and technical knowledge of functions, operations, and solution/resolution options
• Translates technological options into business terms and interacts with senior management and System Integrator technologists to decide on creating solutions
• Is accountable for deciding and leading the independent analysis, design, modification, and implementation of all system enhancements to a subsystem
• Negotiates with the System Integrator in defining items for system lifecycle development scheduling

This position is eligible to telework and is typically not required to report on-site. The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs.

HCA has currently suspended the ability to support out-of-state telework.

Duties

Some of what you will do:

• Serve as the technical expert for a major component/subsystem
• Consultant as subject matter expert on ProviderOne system changes and enhancements
• Engage in discussions at the executive level on possible resolutions to business changes
• Provide direction and oversight to workgroups and staff to develop strategies for implementing new solutions and programs
• Manage and resolve complex subsystem issues escalated by staff
• Research and analyze potential new technology solutions
• Liaise and negotiate between the business, stakeholders, and the vendor (system integrator) to ensure consistency, understanding, and efficiency in processes and logic
• Coordinate with external agency’s technical experts to analyze multi-system interfaces
• Perform IT Business Analysis Body-of-knowledge (BABOK) disciplines and related methodologies
• Analyze, design, recommend, implement, and support complex ProviderOne technology solutions and processes drawing on BA knowledge and methods
• Function as the technical expert on system functionality and features
• Devise business and related technical recommendations for ProviderOne subsystem issues reported by business staff and business partners
• Develop and provide oversight of projects through the Software Development Lifecycle (SDLC)
• Expand technical skills to stay current with new leading-edge modular technology

Qualifications

• Two (2) years of direct hands-on experience developing and managing requirements of major systems or system/subsystem components including eliciting, analyzing, validating and documenting business, organization, functional and non-functional requirements
• Four (4) years of experience with vendor/System Integrator management and facilitating systems development sessions and relationships
• Two (2) years of knowledge and hands-on experience with Software Development Lifecycle (SDLC)
• Two (2) years demonstrated experience with industry best practices for business analysis methodologies based on the International Institute of Business Analysis, Business Analysis Body of Knowledge (BABOK Guide and Standards)
• Experience and knowledge of testing methodologies to ensure both positive and negative tests are performed with test scripts. Understanding the difference between unit, integration, and regression testing in order to complete testing tasks

Requirements

• Qualifying candidates will also satisfy one of the following criteria options (experience may be gained concurrently with experience required above):
• Option 1: Nine (9) years of progressive professional IT experience such as analyzing, designing, installing, programming, testing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment or providing customer or technical support
• Option 2: Associate's degree or equivalent two years of vocational training in a technical field and seven (7) years of IT experience as described above
• Option 3: Bachelor’s degree or higher in computer science, information systems or closely related field and five (5) years of IT experience as described above
• Option 4: Master’s degree or higher in computer science, information systems or closely related field and three (3) years of IT experience as described above
• Option 5: Three years as a journey level IT professional in state service with experience as described above

Preferred qualifications

• Professional experience with ProviderOne
• Experience translating business needs into user stories
• Experience applying human-centered design principles in developing technical requirements
• End-to-end involvement in SDLC, including writing test case scenarios and UAT preparation
• Five years of experience with vendor/System Integrator management and facilitating systems development sessions and relationships
• Experience with solution release management
• Experience with health care management systems, such as MMIS or enterprise-wide health information systems
• Experience with health care data and interoperability standards
• Senior level analytical experience with the ProviderOne system
• Senior level analytical, facilitation, systems, and organizational skills
• Certified or professional level certification as a business analyst

How to apply

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification.

To apply for this position, you will need to complete your profile which includes three professional references and attach:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

Supplemental Information

About HCA: Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

• There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery.
• Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

What we have to offer

• Meaningful work with friendly co-workers who care about those we serve
• A clear agency mission that drives our work and is person-centered
• A healthy work/life balance, including alternative/flexible schedules and mobile work options
• A great total compensation and benefit package
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby
• And free parking!

This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) is(are) filled, this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency.