[Hiring] IT Administrative Operations Manager @Pavago

Role Description

We are looking for a highly organized and systems-driven Administrative Operations Manager to own and improve the administrative infrastructure of a growing IT Asset Disposition (ITAD) organization. This is a manager-level role focused on building and maintaining the systems that keep operations running smoothly.

• Own and manage the company’s administrative systems across multiple operational areas.
• Build and improve workflows that keep administrative processes organized and scalable.
• Identify gaps or inefficiencies in existing systems and implement better solutions.
• Maintain clear documentation standards across all administrative functions.
• Manage client onboarding documentation and ensure accurate handoff from sales to operations.
• Maintain organized client records and communication history within the CRM.
• Ensure all client documentation is complete, accurate, and properly stored.
• Improve processes related to client documentation and record keeping.
• Maintain compliance documentation and track regulatory requirements.
• Monitor renewal timelines and ensure documentation stays current.
• Ensure records remain organized and audit-ready.
• Maintain structured documentation systems for regulatory accountability.
• Manage the administrative flow of invoices and billing documentation.
• Maintain records for invoices, purchase orders, and payment tracking.
• Ensure financial documentation is organized and accurate.
• Support accounting workflows through clear administrative processes.
• Maintain documentation related to shipments and freight logistics.
• Track documents such as bills of lading, shipment logs, and carrier records.
• Ensure logistics documentation remains accurate and accessible.
• Maintain organized freight and shipping records.
• Maintain documentation for downstream vendors and service partners.
• Track vendor contracts, compliance documents, and insurance records.
• Ensure vendor files remain organized and audit-ready.
• Maintain employee records and HR documentation.
• Support onboarding and offboarding administrative processes.
• Track employee documentation including PTO and benefits records.
• Maintain structured HR administrative systems.

Qualifications

• Strong systems thinker who enjoys building organized processes.
• Manager-level professional comfortable owning operational functions.
• Extremely detail-oriented with high documentation accuracy.
• Proactive problem solver who improves systems and workflows.
• Comfortable working independently in a remote environment.

Requirements

• Experience in administrative operations management, operations coordination, or administrative leadership roles.
• Strong experience organizing and managing operational processes or systems.
• Excellent attention to detail and documentation accuracy.
• Strong written English communication skills.
• High level of digital organization and document management.
• Ability to manage multiple administrative workflows simultaneously.
• Reliable high-speed internet and professional remote work setup.

Ideal Experience & Skills

• Experience in operations-heavy or compliance-focused industries.
• Experience managing documentation systems across multiple departments.
• Familiarity with CRM systems and structured documentation environments.
• Experience supporting finance, logistics, compliance, or HR operations.

Key Metrics for Success (KPIs)

• Accuracy and completeness of administrative documentation.
• Zero compliance or documentation errors.
• Timely processing of invoices, communication, and documentation updates.
• Well-organized vendor, freight, and regulatory records.
• Overall health and efficiency of administrative systems.

Interview Process

• Initial Phone Screen
• Video Interview with Pavago Recruiter
• Practical Assessment (Administrative Systems Scenario)
• Client Interview
• Offer & Onboarding