[Hiring] IQGeo System Specialist @Gigapower

Role Description

The Transformation Process System Specialist – IQGeo serves as the process and system subject matter expert (SME) for IQGeo, the design platform used by Design Engineering, supporting Gigapower's internal and external transformation of its processes and systems. This role helps stakeholders adopt what's new and retire what's old in their habits, serves as Tier 2 support, and connects the end-to-end build process to the step-by-step functions in ERP, the Portal, Vitruvi, and IQGeo. The ideal candidate brings a versatile, cross-functional skill set, develops materials that help functional teams understand and execute faster, and helps new build contractors get up to speed quickly and with quality.

Key Responsibilities

• Serve as the process and system SME for IQGeo, supporting Design Engineering as Gigapower transforms its internal and external processes and systems.
• Help stakeholders adopt what's new and retire what's old in their habits, with a focus on Design Engineering's day-to-day use of IQGeo.
• Serve as Tier 2 support, applying an understanding of the end-to-end build process.
• Map the end-to-end build process to the step-by-step functions in ERP, the Portal, Vitruvi, and IQGeo, with primary depth in IQGeo.
• Develop materials that help functional teams understand and execute faster.
• Serve as "System and Process" support at each step, troubleshooting issues and opening tickets with IT counterparts and system suppliers.
• Collaborate on "how-to" training development across ERP, the Portal, Vitruvi, and IQGeo.
• Help new build contractors get up to speed faster and with quality.
• Leverage AI-enabled tools and technology to improve documentation, training materials, and user support.

Qualifications

• Hands-on experience with IQGeo, including supporting users in a design engineering or OSP design environment.
• Understanding of the end-to-end build process and the ability to translate it into step-by-step system functions.
• Experience serving as a system or process SME or Tier 2 support resource, including troubleshooting issues and opening tickets with IT teams and system suppliers.
• Experience developing training materials, how-to guides, and process documentation that help users execute faster.
• Ability to help stakeholders adopt new systems and processes and retire legacy habits.
• Ability to learn the other build systems (ERP, the Portal, Vitruvi, and IQGeo) quickly and support users across them.
• Strong communication skills and the ability to work with functional teams, IT counterparts, system suppliers, and contractors.
• Demonstrated ability to use AI-assisted tools and technology to improve productivity, analysis, and documentation.

Preferred Qualifications

• Experience supporting system implementations or process transformation and change management initiatives.
• Experience onboarding contractors or external partners to new systems and processes.
• Experience in telecom, fiber, or construction environments.

Key Competencies

• IQGeo Expertise: Applies deep working knowledge of IQGeo to the design engineering process and helps users execute step by step.
• Tier 2 Support & Troubleshooting: Diagnoses system and process issues and drives resolution with IT counterparts and system suppliers.
• End-to-End Process Thinking: Connects the full build process to the step-by-step functions across ERP, the Portal, Vitruvi, and IQGeo.
• Change Management & Adoption: Helps stakeholders adopt what's new and retire what's old.
• Training & Enablement: Develops clear, practical materials that help functional teams and new contractors execute faster and with quality.
• Collaboration & Stakeholder Management: Works effectively with functional teams, IT, system suppliers, and contractors.
• AI Adoption & Applied Productivity: Uses AI tools to enhance documentation, training, and support.
• Execution & Accountability: Delivers reliable support and materials on time and to quality expectations.

EEO

Gigapower is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, citizenship status, age, disability, medical condition, genetic information, sex, pregnancy, sexual orientation, gender identity or expression, marital status, veteran status, military status, or any other characteristic protected by applicable federal, state, or local law.

Gigapower is committed to providing reasonable accommodation to qualified individuals with disabilities and to applicants throughout the recruitment process. If you require assistance or accommodation, please notify a member of our Talent Acquisition team.