[Hiring] IPTAC Engineering Technician @Zayo Group

Role Description

Zayo is seeking a highly skilled IPTAC Engineering Technician to serve as the highest level of technical escalation within the Network Control Center (NCC). This senior technical role requires deep expertise across Layer 1, Layer 2, and Layer 3 carrier networking technologies and the ability to resolve complex IP and Ethernet service issues delivered over Zayo’s fiber network.

The IPTAC Engineering Technician will:

• Lead major incident troubleshooting.
• Engage directly with vendor TAC teams and high-level customer contacts.
• Support NCC technicians.
• Contribute to network documentation, performance management, and technology improvements.

Note: This role primarily works the evening shift and participates in weekend on-call rotations approximately once every two months.

Qualifications

• 5–8 years of experience in advanced technical support roles working with IP and Ethernet networks delivered over fiber.
• Strong knowledge of Layer 2 and Layer 3 carrier networking technologies, including:
  • STP
  • REP
  • VLANs
  • ERP (G.8031/2)
  • MPLS L2/L3
  • DIA
  • VPLS
  • IPVPN
  • ISIS
  • BGP
  • OSPF
  • DDoS mitigation
• Practical experience with fiber diagnostics, including wavelengths, optical levels, and OTDR testing.
• Bachelor’s Degree in Engineering, IT, Telecommunications, or related discipline; equivalent experience acceptable.
• Excellent communication skills, both written and verbal.
• Strong customer service orientation and the ability to work under pressure.
• Proficiency with Microsoft Word, Excel, and Visio.
• Preferred professional certifications: Cisco, Juniper, Nokia, Ciena, Accedian.

Requirements

• Serve as the top-tier technical escalation point for NCC technicians.
• Troubleshoot complex IP and Ethernet network issues across various technologies.
• Perform advanced fault isolation across IP, Ethernet, and fiber transport networks.
• Lead the restoration process for widespread outages and severe service-impacting events.
• Manage and complete special projects such as network audits, configuration updates, software upgrades, and tool development.
• Create and maintain project plans, schedules, and progress reporting.
• Cross-train NCC technicians on advanced troubleshooting techniques and network technologies.
• Create and maintain Visio-based network diagrams, topology maps, and configuration records.
• Maintain and enhance network monitoring systems used for alarming, graphing, logging, and configuration backup.
• Review vendor PCNs (Product Change Notices), assess impact, and provide recommendations for implementation.
• Support other operational needs and special projects as directed by leadership.

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave
• Shift Differential Pay Available for evening and overnight hours