[Hiring] Investigation Specialist I @Amazon

Role Description

Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Risk Management Team. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.

The position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

The Position will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, and other company associates to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Qualifications

• Candidate must hold a bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e-commerce

Requirements

• Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
• Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
• Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
• Excellent problem-solving skills
• Demonstrated ability to analyze problems logically
• Self-disciplined, diligent, proactive and detail-oriented
• Strong time management and organizational skills
• Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
• Excellent ability to determine situational needs and provide appropriate solutions

Key Job Responsibilities

• Researches and evaluates facts surrounding seller transactions
• Takes appropriate action on investigated transactions based on established standard operation procedure and tools
• Documents their actions by providing detailed annotations
• Communicates with external customers via phone or email during the investigation process
• Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
• Understand the issue and make best use of the available resources to resolve it
• Systematically escalate problems or variance in the information to the relevant owners/teams according to processes and standard
• Communicate with internal and external stakeholders
• Understand performance metrics to create analysis for driving business goals
• Meet predetermined and assigned productivity targets and quality standards

Company Description

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.