[Hiring] Investigation Specialist @Amazon

Role Description

This is a 12-month fixed-term contract position. You must be willing and able to commit to the full contract duration.

• You must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal during the duration of your employment.
• 5 days’ work week which includes weekends and public holidays.
• Currently on 24/7 shift depending on business requirement including the possibility of night shift (night differential provided).
• 3 months of onsite training in our office in Pasay followed by 100% remote setup thereafter eligibility requirement is met. During this period, you are not allowed to take a leave.
• Must be able to start by August 3, 2026.
• Ability to have infrastructure to support WFH when necessary if activated.

Remote Work Requirement

• A reliable ISP (internet bandwidth of at least 200 MBPS speed or higher) connection, either through DSL, fiber or a cable modem, and should have at least 100 GB data from a reliable provider. Internet and power backup must be available in case of connectivity/power outages.
• Your work area should be a private space in which you are not overlooked or disturbed. Your work area must be free of distractions such as barking dogs, television noise, music, children, etc.
• You must be able to devote full attention to the Amazon customer.
• You should have access to a mobile phone at all times from a reliable provider.

Amazon is looking for a high-judgment individual to join us as an Investigation Specialist, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent communication skills to support our global operations teams.

Key Job Responsibilities

• Investigation Specialist responds to complaints of policy and intellectual property violations from Brands, Agents, Rights Owners (ROs), Sellers, and Vendors. This includes reports of infringement and non-infringement.
• Investigate suspicious activity and behavior that could pose a risk to Amazon, our customers, or merchants.
• Communicate via email with buyers, merchants, and other external and internal customers to make informed decisions about risk.
• Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
• Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
• Participate in other special projects/assignments and partner with appropriate business teams as necessary.
• Achieve weekly productivity and quality standards for investigations.

Qualifications

• Experienced in the internet space and capable of succeeding in a fast-paced team environment.
• Bachelors Degree with at least 1 year of work experience or High School graduate with at least 3 years of work experience in BPO industry.
• Should be able to work with flexible rotational shifts, including weekends, nights and/or holidays.
• Experience with Microsoft Office, including Outlook, Word, and Excel.
• Excellent written and spoken English skill and an ability to compose grammatically correct, concise and accurate written responses.
• Experience in handling an investigation or fraud program from previous work or equivalent.
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
• Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
• Excellent problem solving skills.
• Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
• Demonstrated ability to analyze problems logically.
• Self-disciplined, diligent, proactive and detail oriented.
• Strong organizational skills.
• Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency.
• Demonstrated ability to exceed expectations with regard to performance and individual contribution.
• Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.
• Ability to maintain high levels of confidentiality and data security standards.

Company Description