[Hiring] Intern, Fundraising Systems Support @American Heart Association

Role Description

The American Heart Association’s Internship Program provides college students an opportunity for hands-on experience in various facets for individuals interested in gaining work experience with a non-profit, voluntary health organization.

We have an exciting opportunity for an intern on our Development Operations Fundraising Systems Team. As an intern supporting our regional Heart Challenge, Go Red and Heart Ball events, you will support the Development Operations Fundraising Systems Team by learning key fundraising systems and assisting with critical data management activities during the organization's peak social event season. This role provides hands-on experience with fundraising technology, event support processes, customer service, and nonprofit operations while contributing to the success of fundraising initiatives across the region.

Internship Overview:

• Time Commitment: 20-25 hours per week
• Internship Duration: 1/25/27-5/7/27
• Location: Remote within the Central Time Zone
• Salary: $23.00 per hour

Internship Outcomes:

• Gain important and practical job skills to be successful in a non-profit environment.
• Opportunity to explore a career-path with a reputable voluntary health/service organization.
• Complete an internship that enriches your academic and professional resume as well as enriching your personal life by making a difference in the lives of others.

Responsibilities

• Become familiar with and gain working knowledge of the American Heart Association's fundraising platforms, including Luminate and Givergy, and other related systems.
• Perform timely and accurate data entry, record maintenance, and database updates to support fundraising activities during the organization's high-volume social event season.
• Assist with monitoring the team's shared email inbox and help route or respond to internal customer service requests in a timely and professional manner.
• Review and pre-screen email blast requests for completeness, ensuring required information is submitted before requests are forwarded for processing.
• Participate in pre-event planning and team calls to gain exposure to fundraising operations, event technology, and the operational support provided to Development staff.
• Support the maintenance and organization of fundraising and event-related data to ensure accuracy and consistency across systems.
• Collaborate with Operations team members to identify and resolve routine data and system-related issues.
• Learn and follow established operational procedures, data standards, and best practices.
• Assist with special projects and administrative support tasks as assigned.
• Perform additional duties and projects as needed based on team priorities and business needs.

Qualifications

• Current college senior or recent graduate pursuing a degree in Business Administration, Nonprofit Management, Event Management, or a related field preferred.
• Proficient in learning new software.
• Experience with data entry and data management.
• Strong attention to detail and commitment to data accuracy.
• Interest in nonprofit operations, fundraising technology, and mission-driven work.
• Excellent organizational, communication, and customer service skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office applications, particularly Outlook and Excel.
• Demonstrated skills in effective one-on-one and group communications and comfort with working professionally with different levels of staff.
• Ability to work in a fast-paced, dynamic environment managing multiple priorities involving multiple entities.
• Required Equipment: Reliable WiFi Connection.
• Minimum availability of 20 hrs/wk, M-F between the hours of 8:30am-5pm Central Standard Time.
• Must be legally authorized to work in the United States for any employer without sponsorship, now or in the future.

Benefits

• Competitive compensation, ongoing professional development and training.
• Opportunity to participate in Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.
• Access to Heart U, the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Opportunity to participate in Teladoc General Medical and Behavioral Health programs.
• Access to Employee Assistance Program (EAP) at no cost.