[Hiring] Integrations Senior Manager @Simetrik

Role Description

As Integrations Senior Manager, you will lead a 17-person team across LATAM and India to build technical integrations for banking, payments, and retail clients. Bridging Professional Services, Engineering, and customer IT, you will own the end-to-end integration lifecycle to drive NRR and operational efficiency.

This role requires deep technical expertise and the ability to lead complex client discussions. We need a proactive leader to restructure work-streams, accelerate delivery, and develop a scalable, automated integration model.

Success is measured by:

• Accelerated Time-to-Value: Faster, robust deliveries aligned with product capabilities.
• NRR Protection & Expansion: High-quality data pipes that ensure customer stickiness.
• Operational Excellence: Leveraging AI to minimize manual effort and scale efficiently.

What is the impact and scope of this position?

• Own the integration execution backlog for a diverse portfolio of enterprise and small & medium-sized clients spanning both LATAM and India operations.
• Collaborate closely with Product/Engineering and the Implementations Team to elevate the integration model from operational-heavy to efficiency-led.
• Lead technical conversations with clients, and all relevant internal and external stakeholders.
• Redesign workflows to reduce delivery friction, ensuring all integrations rigorously adhere to security, compliance, and standard delivery methodologies.
• This is a high-leverage role with significant visibility to leadership due to its direct impact on Simetrik's efficiency and scalability.

What outcomes are expected in the first 3 to 6 months?

• In the first 90 days, you will:
• Gain a deep understanding of Simetrik’s integration portfolio, architecture, data model, and product boundaries.
• Map the current workflows of the 17-person integration cell to identify key bottlenecks, manual gaps, and immediate opportunities for AI/automation.
• Ensure the successful end-to-end delivery of customer integrations, validating scope, technical design, testing, and go-live according to standard delivery value methodology.
• Establish strong working relationships with leadership across Implementation, Product/Engineering, and Revenue (Sales & Customer Success).
• By month 6, you will:
• Implement the first cycle of efficiency improvements (e.g., establishing clear playbooks, introducing automation steps, and refining scoping approaches).
• Achieve a measurable percentage reduction in the integration cycle time for your portfolio.
• Establish a repeatable, scalable technical scoping and delivery model.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field.
• 5+ years of experience in integration-heavy roles within payments, fintech, or financial services.
• Trilingual proficiency (English, Spanish, Portuguese) is mandatory.
• Must be based in Colombia, Argentina, or Brazil.
• Proven ability to work effectively with enterprise clients, technical teams, and cross-functional stakeholders.

Requirements

• 5+ years of experience in technical integrations, implementation engineering, or service delivery for enterprise B2B SaaS.
• Demonstrated strength in technical troubleshooting and complex problem-solving.
• Experience delivering integrations within the payments ecosystem (including processors, acquirers, aggregators, card networks, and banking APIs).
• Proven ability to translate complex business requirements into clear technical designs and actionable execution plans.
• Strong communication and client-facing skills, capable of guiding both technical and non-technical stakeholders.
• The ability to dive deep, ask insightful questions, and rapidly decompose complex problems.
• Comfort leading operational transformation in fast-paced, ambiguous environments.
• Proven success in directly managing, mentoring, and developing a team of technical professionals in a multi-geo setting.
• Trilingual proficiency: English, Spanish, and Portuguese.

Nice to Have

• Experience in roles such as Technical Account Manager, Solutions Engineer, or Integrations Engineer within the payments space.
• Previous experience at high-scale payment processors, fintechs, acquirers, or card networks.
• Familiarity with Enterprise Resource Planning (ERP) systems or complex enterprise data workflows.
• Experience using Zendesk or other ticketing systems.
• A background in high-growth environments where automation or AI-driven workflow redesign was adopted.