[Hiring] Integration Support Engineer @Payter B.V.

Role Description

As an Integration Support Engineer at Payter, you are the technical expert ensuring a seamless Pre-sale to Production journey for our global customer base. You serve as a critical bridge within the Product function, providing the specialized developer support and guidance necessary to bring cutting-edge payment solutions from concept to reality.

You offer expert advice and product training, acting as the primary technical point of contact during the deployment and go-live phases. As a deep-level specialist in the Payter platform, you provide best-practice implementation advice and collaborate with the support team to resolve complex or unique technical escalations. Your role is essential in translating Payter’s technology into functional, high-performing solutions for our partners.

Responsibilities

• Become a subject matter expert on Payter hardware and software, including cloud APIs, TCP/IP Socket connectivity, and physical installation options.
• Manage integration support tickets efficiently, providing detailed technical solutions via email, video calls, or chat.
• Guide new customers through introductory consultations and best-practice implementation workshops.
• Collaborate with clients during the development and testing phases to ensure successful certification before production deployment.
• Document all technical interactions accurately to ensure seamless team collaboration and follow-up.
• Identify and share opportunities for product and process improvements based on customer feedback to enhance the overall user experience.
• Provide technical expertise to Implementation Consultants and Project Managers on large-scale, complex projects.

Qualifications

• At least 2 years of experience in a similar integration role or 3–4 years in a multi-product technical support function.
• Working knowledge of HTTP, JSON/XML Restful APIs, and TCP/IP Sockets.
• Proficient with Postman and Swagger; any software development experience is a major plus.
• Familiarity with industry protocols like OCPP/OCPI, MDB, or Executive is ideal.
• Diverse background across technical support, testing, documentation, and training.
• Proven problem-solving skills and a self-directed drive to learn how new technologies work.
• Socially adept with professional English fluency and a genuine customer-first mindset.

Requirements

• If you do not meet all the requirements but are convinced that you have the qualities for this position, we would like to ask you to still apply. We are open to being convinced.

Benefits

• Competitive salary and a discretionary bonus based on company performance.
• 25 days of annual leave plus UK bank holidays.
• Dedicated monthly “well-being days” to support mental health and work-life balance.
• Attractive company pension plan.
• Fully remote working environment with a focus on flexibility.
• Opportunities for high-impact growth within an international scale-up in the payments industry.
• Occasional travel for team collaboration (valid passport required).