[Hiring] Intake Supervisor @Aveanna Healthcare

Role Description

As an Intake Supervisor, you will lead a team responsible for coordinating the patient admission process, ensuring timely, accurate intake operations, and delivering an exceptional patient experience. This leadership role oversees daily operations, team performance, workflow management, and continuous process improvement while partnering with cross-functional teams to support quality patient care.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred
• Minimum 2 years of leadership or management experience
• Healthcare, home health, DME, or patient services experience preferred
• Experience leading remote teams is a plus
• Proficiency with Microsoft Outlook, Word, and Excel
• Excellent organizational, communication, and analytical skills

Requirements

• Lead, coach, and develop a team of Intake Representatives and Leads
• Manage hiring, onboarding, training, performance coaching, and employee development
• Monitor daily workflows to ensure timely patient admissions and operational efficiency
• Partner with Sales and clinical teams to reduce time to start of care
• Handle escalated patient concerns and complex intake issues
• Analyze team performance metrics and identify opportunities for improvement
• Ensure compliance with HIPAA, company policies, and regulatory requirements
• Drive quality assurance initiatives and process improvements
• Collaborate across departments to resolve issues and improve the patient experience

Benefits

• 100% Remote
• Equipment Provided
• Full Benefits Package (Medical, Dental, Vision, Life Insurance)
• 401(k) with Company Match
• Employee Stock Purchase Plan
• Paid Time Off & Holidays
• Two Bonus Days Off ("Fun Day" & "Inclusion Day")
• Career Growth & Leadership Development Opportunities
• Collaborative, Mission-Driven Team Culture

Company Description

Our Mission: To revolutionize the way homecare is delivered, one patient at a time.