[Hiring] Intake Coordinator, Expedited Case Processing @College Of Early Childhood Educators

Role Description

We are seeking an Intake Coordinator to join our Expedited Case Processing Team. Reporting to the Manager, Expedited Case Processing, the incumbent is responsible for the intake and triage of complaints and reports related to professional regulation matters. The role involves gathering and assessing information, identifying key issues, and conducting initial risk assessments to support the timely and effective processing of cases.

• Review information in accordance with Unit protocols. Identify regulatory issues and risk, and matters for possible informal resolution.
• Follow-up with employers, complainants, the Ministry of Education, Police, Children’s Aid Societies, courts and other parties to obtain necessary information.
• Prepare concise summaries of the initiating documents for the Manager’s review and consideration. Follow next steps as directed by the Manager.
• Draft required correspondence and notifications (e.g. notice of delay letters, notifications to employers). Ensure all personal information included in notifications is redacted as appropriate/required to maintain confidentiality.
• Perform case management activities including: closing files, managing receipt of case documents, creating and organizing electronic files, updating the case management system and assisting with preparing reports on trends and emerging issues.
• Keep up-to-date with applicable legislation, trends and practices.
• Other duties as assigned.

Qualifications

• Two-year college program.
• 1 to 3 years’ experience in a regulatory setting.
• Knowledge of the Early Childhood Educators Act, 2007, the Ontario Childcare system, and/or education.
• Flexibility to work well independently and in a team in an environment with changing priorities.
• Written communication skills to prepare detailed and accurate case summaries and documentation (e.g. disclosure, notifications).
• Listening, verbal communication and relationship building skills to communicate with a variety of parties (e.g. courts, Police, complainants, employers) to collect and provide information related to professional regulation matters.
• Resilience, tact and diplomacy to communicate with occasionally irate and frustrated individuals (e.g. members, complainants) on sensitive matters (e.g. complaints, licensing issues) in a respectful and culturally appropriate manner.
• Professional judgment to ensure that information disclosed is appropriate and to maintain neutrality towards all cases/issues encountered in the role.
• Time management and attention to detail to prepare accurate summaries of case files and ensure that all disclosure/case documentation is completed within required timelines.

Requirements

• The College encourages applications from members of equity deserving groups.
• The College is committed to providing accommodation. If you require accommodation, please contact us and we will work with you to meet your needs.
• We have a remote work environment and we offer a competitive compensation package.

Benefits

• Please submit your cover letter and resume on our website by August 10, 2026.
• We thank all applicants, however, only those considered for an interview will be contacted.