[Hiring] Insurance Verification & Patient Scheduling Virtual Assistant @Rockstar

Role Description

This is a remote position. Rockstar is hiring a full-time Insurance Verification & Patient Scheduling Virtual Assistant on behalf of an outpatient physical therapy practice in Manhattan.

This role is backfilling a key front desk position: insurance verifications and case completion, currently handled by a team member preparing for maternity leave. The VA will:

• Verify patient insurance coverage (commercial and Medicare)
• Obtain pre-authorizations
• Complete case reviews the day after a patient's first visit to ensure everything is accurate and ready to go

As comfort grows, the role is expected to expand into:

• Referral intake across multiple channels
• New patient scheduling, including some cash-pay conversion for the practice's specialty aquatic therapy program

This is a warm, patient-facing role once phone infrastructure is in place, so:

• Excellent, clear English communication is essential
• A genuinely warm, welcoming phone presence is required

The practice serves a number of older patients, so being easy to understand and quick to build rapport matters as much as accuracy.

Qualifications

• Previous experience with insurance verifications, including both commercial and Medicare
• Excellent, clear English communication and a warm, professional phone presence
• Comfortable learning practice-specific scheduling and referral workflows
• Some sales or conversion skill a plus, particularly for cash-pay scheduling conversations
• Detail-oriented and comfortable managing case completion accuracy

Requirements

• Excellent, clear English communication
• Previous experience with insurance verifications (commercial and Medicare)
• Warm and outgoing personality

Benefits

• Competitive salary commensurate with experience
• Opportunities for professional development and growth
• Work in a dynamic and supportive team environment
• Make a meaningful impact by helping to build and strengthen families across the Globe