[Hiring] Insurance Processor @Signers National

Role Description

The Insurance Processor (also called the Operations Technical Support Associate) executes foundational operational workflows across the policy lifecycle within Applied EPIC. This role supports the Service organization by processing:

• New business
• Renewals
• Endorsements
• Audits
• Cancellations
• Reinstatements
• Certificates
• Carrier document intake
• Billing transactions for accounts within defined revenue bands

Working in a high-volume, detail-driven environment, the Operations Technical Support Associate ensures data integrity and consistent workflow execution while partnering closely with Service teams under established standards.

Performance in this role is measured by:

• Accuracy (quality of work)
• Production tracker
• Adherence to turnaround Service Level Agreements (SLAs)
• Achievement of volume goals within revenue bands

Qualifications

• Commercial insurance experience is not required; prior insurance experience may be considered for candidates transitioning into Operations
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Strong technical aptitude and ability to learn Applied EPIC and internal workflow systems
• Ability to follow structured processes and maintain high data accuracy
• Comfort working in a high-volume, deadline-driven environment

Requirements

• Strong attention to detail and commitment to data integrity
• Coachable and receptive to feedback
• Organized and dependable
• Ability to work within defined guidelines and escalate appropriately
• Collaborative, team-oriented mindset
• Strong time management and personal accountability

Performance Expectations

• Accuracy (Quality): Data integrity, documentation compliance, and low error rates
• Turnaround Service Level Agreements (SLAs): Timely completion of assigned workflows within established service standards
• Volume (Capacity): Ability to meet production expectations
• Production: Ability to meet or exceed production expectations

Company Description

Signers National is a leading insurance platform that provides a range of brokerage and underwriting services to organizations of all sizes. Signers is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives, and we strive to do the same for our employees.