[Hiring] Installation Technician @Raptor Technologies

Role Description

The Installation Technician is a hands-on, customer-facing role responsible for the installation, configuration, and verification of Raptor Technologies’ Bluetooth beacon and gateway solutions at customer sites across the country. This position is 100% travel and plays a critical part in ensuring successful deployment of our safety technology by delivering high-quality installations, accurate documentation, and dependable technical support onsite.

This is a temporary, full-time assignment anticipated to last from mid-August through mid-December, supporting a high volume of customer installations during the peak implementation season. The Installation Technician is responsible for:

• Installing, configuring, testing, and validating hardware and software solutions.
• Ensuring each deployment is completed safely, efficiently, and to company standards.

Responsibilities

• Travel 100% of the time to customer locations across assigned regions (air and/or road travel).
• Install indoor Bluetooth beacons using 3M adhesive and follow precise placement specifications to ensure optimal performance.
• Use an iPad or mobile device to plan installation layouts, register beacons and gateways, and complete digital workflows/documentation.
• Install outdoor beacons and related hardware, including mounting equipment in varying environmental conditions.
• Safely work on ladders and handle installation tools, ensuring compliance with safety procedures and site requirements.
• Troubleshoot basic hardware issues and verify beacon and gateway functionality after installation.
• Communicate effectively with customers, onsite contacts, and internal teams regarding project progress and any issues encountered.
• Test, validate, and verify installed hardware, software, and system functionality to ensure optimal performance, reliability, and compliance with installation standards before project completion.

Qualifications

• Ability and willingness to travel 100%, including occasional short-notice trips.
• Comfortable using technology such as iPads, mobile apps, and digital documentation tools.
• Experience with hardware installation, field service work, low-voltage wiring, or similar hands-on technical roles (preferred but not required).
• Ability to perform the physical demands of the position, including climbing ladders, lifting and carrying installation equipment, standing and walking for extended periods (up to 9 hours per day), traversing large school campuses, and working in a variety of indoor and outdoor environments, including warm weather conditions.
• Strong attention to detail, time management, and problem-solving skills.
• Professional communication and customer service abilities.
• 1+ years of software, hardware, and networking troubleshooting experience.
• 1+ years of experience in a customer-centric role.
• Experience with IoT devices or systems design is a plus.
• Experience working in highly regulated environments (e.g., schools, healthcare, government).
• Ability to follow detailed written installation instructions or diagrams.
• Ability to work independently with minimal supervision.

Benefits

• Remote-first philosophy.
• Flexible paid time off.
• 11 Paid holidays per year.
• Workplace flexibility.
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical.
• Company paid life insurance, STD, and LTD.
• Pet insurance.