[Hiring] Installation Coordinator @ClearCaptions LLC

Role Description

The Installation Coordinator executes the smooth handling of installation and service tickets and administration of key workflows within field service operations. This role is responsible for frontline management of contract work order scheduling, assignment and approvals, monitoring at-risk assignments, and addressing routine inquiries to meet quality and cost standards. By managing these responsibilities, the Installation Coordinator has direct impact on schedule to completion and field utilization objectives as well as the overall efficiency, efficacy and productivity of field service operations.

This is a Remote/Work from Home position reporting to the Installation Coordinator Supervisor.

Schedule

• We operate at Pacific Standard Time
• Training is for two weeks, Monday-Friday.
• Permanent Schedule is Saturday-Wednesday
• Weekend: 7:30am-4:00pm PST
• Weekday: 10:30am-7:00pm PST

What you will do:

• Manage task load associated with the scheduling and assignment of contract work orders to meet service level requirements across quality and cost.
• Monitor and triage “at-risk” contract work orders using predefined task, case and dashboard tooling.
• Vet first round counter-offer approvals on contract work orders, within set limits.
• Process contract work order approvals for invoice readiness within payment terms.
• Respond to routine inbox activity across Trainer-tech and vendor workflows as first-in-line liaison.
• Process asset returns through established channels.
• Coordinate with Inside Sales to align scheduling and operational capacity with sales volume forecasts.
• Ensure timely response to internal inquiries.

Qualifications

• High School diploma or equivalent experience. Continued education is a plus.
• Minimum 1 year experience in field services, customer service, scheduling or related roles.
• Experience working with Salesforce.com or similar CRM.
• Strong attention to detail.
• Scheduling experience is a plus.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Reliable and predictable attendance.
• Willingness and ability to work flexible hours.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams).

Physical Demands

• Employees may experience the following physical demands for extended periods of time:
• Sitting, standing and walking (95-100%)
• Keyboarding (70-90%)
• Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)

Work Environment

• 100% Remote: Work environment is at home.

Compensation

$18.00 to $20.00/hr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.

Intrigued to learn more?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Protecting Your Candidate Experience

At ClearCaptions, your candidate experience matters to us. To ensure transparency and security throughout the hiring process, please keep the following in mind:

• All legitimate ClearCaptions job openings are posted exclusively on this careers page.
• Our recruiters will only contact you from verified @clearcaptions.com email addresses.
• We will never offer a job through LinkedIn messages or any social media platform.
• We will never ask for sensitive personal information (like banking details or Social Security numbers) during early stages of the hiring process.
• We encourage all applicants to stay vigilant against online job scams, especially those that misuse company names or logos to appear legitimate. If you receive a message that seems suspicious or doesn’t follow these guidelines, please don’t engage. You’re welcome to verify any opportunity by reaching out to us directly at [email protected].