[Hiring] Installation Coordinator @FERGUSON

Role Description

The Installation Coordinator is responsible for supporting installation operations across North America by coordinating scheduling activities, communicating with customers, and assisting with production workflows. This role serves as a key point of contact during the installation process, ensuring jobs are scheduled efficiently, customer expectations are clearly communicated, and installation timelines are maintained.

The Installation Coordinator works closely with sales representatives, customers, Install Specialists, and other internal departments to reduce cycle times, resolve scheduling challenges, and support successful project completion.

Responsibilities

• Answer incoming calls from sales representatives at the point of sale across all North American markets.
• Schedule installation appointments and coordinate job placement based on installer availability and market capacity.
• Conduct customer welcome calls to review project expectations, verify customer and product information, and confirm preferred communication methods and note this information in notes.
• Maintain and update scheduling region guides, including installer crew availability, scheduling cadence, and market capacity.
• Collaborate with Install Specialists to improve scheduling accuracy and reduce installation cycle times.
• Assist with material verification, production hold reviews, and installation date confirmations.
• Maintain accurate records and documentation within company systems.

Qualifications

• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong attention to detail and problem-solving abilities.

Preferred Qualifications

• Previous installation coordination or project scheduling experience.
• Experience within home improvement, construction, installation, manufacturing, or production environments.
• Knowledge of scheduling processes, material tracking, and production workflows.
• Experience using CRM, scheduling, or production management systems.
• Working knowledge of installation products and processes.

Core Competencies

• Customer Focus
• Communication
• Organization and Time Management
• Problem Solving
• Adaptability
• Teamwork and Collaboration
• Attention to Detail

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• Life insurance.
• 401(k) with a company match.
• Mental health coverage.
• Gender affirming and family building benefits.
• Paid parental leave.
• Associate discounts.
• Community involvement opportunities.