[Hiring] Infrastructure Maintenance Technician III @Cable ONE

Role Description

At Sparklight/Cable One and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success:

• Provides server and infrastructure maintenance for multiple datacenters (including acquisitions).
• Performs daily ticket analysis and ensures remediation of outstanding issues.
• Manages complex work orders, problems, or tasks within a structured ticket management system.
• Installs new clustered infrastructure software releases and system upgrades for virtual environments, evaluates and installs patches, and resolves infrastructure software related problems.
• May assist with analysis of hardware and software capable of meeting network, systems, and user requirements.
• Maintain preventive maintenance strategies.
• Plans, coordinates, collaborates, and executes Lifecycle Management activities and projects.
• Monitors the performance of systems and takes appropriate proactive steps to ensure appropriate availability.
• Security vulnerability remediation.
• Contribute to migration and integration efforts with acquisitions to consolidate infrastructure.
• Performs implementation of new hardware and/or software following written documentation and guidance.
• Automates tasks that can include various scripting languages and APIs to support process improvement.
• Works overnight hours to contribute to 24/7 operations.
• Mentors and trains less senior Maintenance Administrators.

Qualifications

• 3-4 years prior experience.
• BA Degree or equivalent work experience.
• Industry specific certification preferred (Red Hat Linux, Microsoft, Cisco, Nutanix, Rubrik and/or VMware).
• Experience with Software Observability Platforms.
• Ability to monitor and troubleshoot complex issues.
• Experience with Windows Server and/or Linux Server administration.
• Knowledge of Networking preferred.
• Experience with scripting.
• Excellent analytical and troubleshooting skills.
• Must be a self-starter with the ability to multi-task, effectively prioritize, and deliver in a fast-paced, dynamic environment.
• Ability to work independently and collaboratively.
• Proven analytical and troubleshooting skills.
• Must have proven planning and organization skills.

Requirements

• Runs maintenance operations within designated maintenance windows.
• Adheres to established Change Management procedures.
• Monitors and manages backup status and recovery functionality in Rubrik.
• Manages complex work orders, problems, or tasks within ServiceNow.
• Analyze tickets within ServiceNow to ensure remediation of all issues.
• Patches Windows and/or Linux servers in multiple environments on a schedule through SCCM or Satellite.
• Patches hypervisor (Nutanix, VMware, HyperV) infrastructure in multiple environments on a schedule.
• Replace hardware failures on various platforms.
• Demonstrate the ability to read and understand most scripting languages.
• Demonstrate the ability to understand and modify existing scripts (various languages) as needed.
• Demonstrate the ability to create new scripts (various languages) as needed.
• Contact and work with vendors as needed for various troubleshooting situations.
• Maintain LCM on existing software and hardware.
• Plan and coordinates maintenances with team in order to plan activities effectively.
• Monitor and manage performance of all environments through Grafana.
• Identify opportunities for preventive maintenance.
• Collaborates with outside teams and departments as necessary to schedule and perform maintenances.
• Implement solution for security vulnerabilities identified in Rapid7 after System Administration team has created solution for remediation efforts.
• Mentors and trains Maintenance Administrator Level I's and II's.
• Perform other maintenance activities as assigned.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation).
• Group Legal plan with Identity Theft Protection.
• Tuition reimbursement (up to $5,250 on 1st year).
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs.
• Advancement opportunities.
• Collaborative work environment.
• FREE Cable One services for associates who live in a serviceable area.
• Up to $75/mo. Stipend.
• Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValuNet Fiber Only).
• Vehicle provided for daily work purposes, if residing within reasonable radius from office location.