[Hiring] Informatics Technical Specialist I @Abbott Laboratories

Role Description

Join Abbott's Core Lab Informatics team supporting AlinIQ Digital Health Solutions, helping laboratories improve efficiency through automation, connectivity, and advanced informatics technology. This position, Informatics Technical Specialist I, is remote based out of the East Coast, working with the Core Lab business group.

As an Informatics Technical Specialist I, you'll serve as a technical expert supporting Abbott's laboratory automation and informatics solutions. The implementation strategy includes:

• Pre-implementation planning and preparation
• Software installation
• Connectivity
• Verification testing
• Customer training
• Technical support

In addition:

• Lead or support software implementation, integration, and verification activities for customer sites
• Support system connectivity between laboratory instruments, LIS, and IT environments
• Conduct software installations, testing, training, and go-live support
• Troubleshoot technical issues remotely and on-site as needed
• Serve as the primary technical resource for customers, field service teams, and project teams
• Provide Level 1 and Level 2 technical support and issue resolution
• Partner with Abbott project managers, laboratory staff, IT teams, and customer stakeholders throughout implementations
• Manage multiple projects simultaneously while meeting customer expectations and project timelines
• Gather customer requirements and help design scalable informatics and automation solutions
• Collaborate with global support teams to resolve complex technical issues
• Support sales and business growth through exceptional customer service and technical expertise
• Partner with Marketing and Product teams to identify customer needs and support future product enhancements

Qualifications

• Strong IT, networking, and software troubleshooting skills
• Excellent communication and customer-facing skills
• Ability to build relationships with customers and cross-functional teams
• Strong critical thinking and problem-solving abilities
• Comfortable managing multiple priorities in a fast-paced environment
• Ability to work independently while collaborating across diverse teams

Requirements

• Minimum of 0-2 years of formal IT technical application experience
• Familiarity with laboratory workflow and operations
• Excellent communication, organization, project management, and attention to detail
• Strong knowledge of general networking; server technologies/services; workstation/desktop technology; internet protocols; remote connectivity; and Microsoft Windows Server (NT/2000/XP/2k3) skills

Preferred Qualifications

• Bachelor’s degree preferred in computer science, information systems, medical technology, or related field
• Experience with ADD's instrument systems a strong plus
• Background as a medical technologist ideal, but other lab experience acceptable
• Additional experience in hospital or laboratory information systems environment preferred
• Knowledge of virtual server; corporate virus protection products; back-up systems; firewalls; VPN client and tunnel technologies
• Education or experience in Medical technology or clinical laboratory science; ASCP; CLS (NCA)

Benefits

• Career development with an international company
• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• Excellent retirement savings plan with a high employer contribution
• Tuition reimbursement and education benefits
• Recognized as a great place to work in multiple countries
• Named one of the most admired companies in the world by Fortune
• Recognized as one of the best big companies to work for and for diversity