[Hiring] INFOR WFM Coordinator @Mondelēz International

Role Description

Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You provide software and application knowledge to support implementation of the given solutions.

You will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks.

This role will require you to:

• Identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance.
• Collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments.
• Work with project resources to provide design collateral and to configure software components aligned with security policy and governance.
• Ensure adherence to development and configuration standards and processes.

Qualifications

• A Bachelor's degree in Human Resources, Business Administration, Information Systems, or related field (preferred).
• 2+ years of experience with HRIS, payroll, or time & attendance systems.
• Hands-on experience with INFOR Time & Attendance (or other INFOR HCM modules) strongly preferred.
• Prior experience in a support or HR operations role is an advantage.
• Strong customer service and communication skills.
• Ability to troubleshoot application issues and provide clear guidance to end-users.
• Detail-oriented with strong organizational and problem-solving skills.
• Proficiency in MS Excel, Word, and reporting tools.
• Knowledge of payroll processes and labor law compliance (advantageous).
• Scheduling/labor management, experience in MVS (Master Rotation and Auto Assignment).
• Workday/HCM Integration.

Requirements

• Act as the first line of support for INFOR Time & Attendance users (employees, managers, HR, payroll).
• Manage user access, roles, and permissions in compliance with company policies.
• Support system configuration (shift patterns, pay rules, leave types, accruals, schedules).
• Monitor integrations between INFOR T&A, Payroll, and HRIS to ensure data accuracy.
• Identify and escalate system issues to the Application Support Manager or vendor as needed.
• Provide timely assistance to end-users via email, ticketing system, or phone.
• Create and maintain user documentation, quick reference guides, and FAQs.
• Deliver training sessions for employees and managers on system functionality.
• Communicate system updates, changes, and downtime notifications.
• Review and validate employee time entries, absences, and schedules for accuracy.
• Support payroll processing by ensuring data is complete, correct, and transferred on time.
• Run standard and ad-hoc reports (attendance, overtime, leave balances, compliance metrics).
• Assist in system audits to ensure compliance with policies and labor regulations.
• Support testing of system upgrades, patches, and new feature rollouts.
• Recommend improvements to workflows and user experience within INFOR T&A.
• Ensure compliance with company policies, labor laws, and union agreements.
• Collaborate with HR and Payroll to resolve discrepancies and enhance processes.
• Support system setup, including shifts, schedules, pay rules, absence types, and security roles.
• Assist in defining business requirements and translating them into system configurations.
• Participate in data migration activities (e.g., employee records, accrual balances).
• Work with the vendor and project team to ensure accurate system configuration.
• Develop and execute test cases for unit, integration, and user acceptance testing (UAT).
• Identify and document system issues or discrepancies.
• Work with technical teams and vendors to validate fixes and enhancements.
• Assist in creating training materials, job aids, and user guides.
• Provide hands-on training to employees and managers.
• Support change management activities to ensure smooth user adoption.
• Participate in project meetings and workshops with stakeholders.
• Track assigned tasks and report status updates to the project manager.
• Support go-live activities, including issue resolution and user support.
• Contribute to post-implementation review and system optimization.

Benefits

• No Relocation support available.

Company Description

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

• We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum.
• We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.
• Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world.
• Our people are energized for growth and critical to us living our purpose and values.
• We are a diverse community that can make things happen—and happen fast.