[Hiring] Individual Assistance Case Managers & Leads @AC Disaster Consulting

Role Description

The Emergency Management Case Manager & Leads will provide compassionate, survivor-centered case management services that empower individuals and families affected by disasters to navigate available assistance programs, overcome recovery barriers, and achieve safe, sustainable recovery through coordinated support, resource advocacy, and community partnerships.

• Work as a part of the Case Management team and perform all duties as assigned.
• Attend meetings and conference calls with clients and homeowners.
• Attend training on program requirements and apply all policies and procedures as required.
• Manage individual workload of case management.
• Ensure productivity, and communications that enable accurate, efficient, and compliant program processing and tracking.
• Understand program needs, policies, departmental process flows, and standard operating procedures.
• Review records for inconsistencies, investigate and resolve issues with analysis and customer service skills.
• Communicate, resolve, and escalate problems and concerns according to proper protocols.
• Perform other duties as assigned.

Qualifications

• Ability to effectively communicate both verbally and written.
• Ability to maintain confidentiality with sensitive customer and internal information.
• Capable of multi-tasking when necessary.
• Strong familiarity with state and local governments is necessary.
• Highly organized, detail oriented and self-motivated.

Requirements

• At least one year of professional case management, social services, emergency management, or disaster recovery experience.
• At least one year experience documenting client services and maintaining confidential records.
• High school diploma or equivalent.
• Must be 18 years of age or older.
• Eligibility to work in the United States without employer sponsored visa is required.
• Must pass company and any applicable client background check and reference check upon offer of employment.

Benefits

• Temporary positions are not benefits eligible except where required by law.

Company Description

AC Disaster Consulting (ACDC) offers full-spectrum emergency management services to public and private clients. Our experienced professionals have been a part of the growth and modernization of emergency management for nearly 30 years, proudly supporting programs for some of the most challenging natural disasters and catastrophic events under our mission of staying competent, caring, and connected.

Driven by compassion. Defined by expertise. Strengthened by collaboration. We empower communities to improve disaster outcomes and build lasting resilience.

In the true spirit of emergency management – ACDC seeks to solve crises, both for the communities and individuals affected by disasters as well as for the clients we serve.