[Hiring] Independent Field Auto Appraiser @Alacrity Solutions Group

Role Description

Auto Estimators verify and accurately provide electronic estimates on the cost of repairs on automobiles so that our clients can determine a fair amount for settlement. An estimator reviews each assignment by speaking with the owner or representative, researching records, and inspecting any involved property, to the satisfaction and approval of the client and or claimant.

WHAT WE ARE LOOKING FOR:

• Promptly and effectively handles to conclusion all assignments. Makes decisions within delegated authority as outlined in client policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service;
• Maintains current knowledge of local industry repair procedures and local market pricing;
• Has a working knowledge of Department of Insurance and State Regulations;
• Submits detailed auto inspections, reports summarizing the damages, or any possible open items that may surface;
• Able to identify potential and questionable damages reported by owner and communicate findings with client;
• Ability to inspect all angles of vehicle, both interior and exterior visually and manually;
• Ability to establish repair requirements and cost estimates for losses. Ability to evaluate and successfully negotiate operations and cost of repairs;
• Deliver a positive customer service experience to all internal, external, current, and prospective clients;
• Ability to meet cycle-time and quality KPIs in a fast-paced performance driven environment;
• Ability to articulate decisions and technical knowledge both verbally and written;
• Reliable transportation, valid state driver’s license, and safe driving record is required;
• Professional business attire and appearance while carrying out services to the public.

Qualifications

• State licensing required (if applicable);
• Appraiser’s license – if applicable to location;
• Adjuster’s license - if applicable to location;
• I-CAR Certification preferred;
• High School diploma or equivalent preferred.

Requirements

• 1 + years field claims experience including auto claims;
• Electronic estimating experience using one or all estimating platforms: Mitchell, CCC, Audatex;
• 1+ year, strong customer service and conflict resolution competency;
• 1+ year, in being able to successfully perform work independently (self-motivated);
• Excellent organization, attention to detail and adaptability;
• Contacting Alacrity clients to complete inspections/appraisals within our given time frame(s);
• Smart phone or other device capable of taking quality photos and transmitting them.

Computer and Phone System Requirements

• CPU: Latest Intel or AMD Processor;
• Memory: 16GB RAM;
• Storage: 500 GB SSD +;
• Windows 11 Professional;
• Recommended: 1920 x 1080 or better / Minimum Supported: 1366 x 768 or better;
• Microsoft Office: Microsoft Office 365;
• Google Chrome;
• Edge (Built-in);
• Adobe Reader;
• Smart Phone (Release date less than 2 years from today) – iOS (Apple iPhone) or Android OS (Samsung, Google). Phone with Hotspot capability Recommended.