[Hiring] In-Home Services Coordinator @InnovAge

Role Description

Under the supervision of the applicable manager, the In-Home Services Coordinator ensures the proper delivery of services to active PACE In Home Services Participants. Responsible for oversight and management of the In-Home Services schedule and any associated orders, Individualized Service Plans, and Care Plans. Accountability to compliance with contractual agreements and Participant care coverage. This is a remote position.

Essential Functions and Work Responsibilities

• Client Support Oversight (50%):
  • Serves as liaison between the client, family and/or caretaker(s) and InnovAge PACE In Home Services.
  • Informs clients of other services offered by InnovAge PACE that may be of use to them, as appropriate.
  • Ensures that all schedules meet the Plan of Care (PoC), applicable Provider orders, and are staffed with the appropriate qualified personnel.
  • Notifies clients/caregivers and employees of changes in schedule in a timely and courteous manner and documents all changes and notifications to clients regarding their schedule.
  • Responsible for the coordination of agency services with the services of other community agencies or PACE services.
  • Observes confidentiality and safeguards all client related information.
  • Investigates, resolves, and reports any problem related to client care and/or employee wellbeing to Manager.
  • Responsible for immediately reporting to Manager any occurrences and/or complaints and collaboratively investigates and resolves the issue.
  • Participates in the selection of workers to meet the standards for appropriate worker/client match.
  • Participates in daily stand-ups to relay pertinent information in relation to clients and staff.
  • Participates in On-Call rotation.
  • Maintains up-to-date and ongoing client schedules including daily and/or ongoing I.H.S PCW/C.N.A/LPN/RN visits, assessments, and supervisory visits.
  • Completes daily verification of scheduled shifts and visits to confirm completion of all tasks by field employees.
  • Maintains open lines of communication with the field, centers, and I.H.S leadership regarding barriers, needs, and scheduling updates.
  • Other duties as assigned.
• Administration (50%):
  • Responsible for the maintenance and review of client records for compliance with Federal, State, and local laws, accrediting Organization Standards and company policies and guidelines.
  • Responsible for software implementation based on standardized process.
  • Utilizes the system to provide information and reporting as assigned and needed for compliance and operations oversight.
  • Ensures manager is aware of any job performance concerns related to field personnel.
  • Schedules field staff to provide service for care recipients who are enrolled with InnovAge PACE.
  • Ensures that all schedules meet the Plan of Care (PoC), provider orders as applicable, and are staffed with the appropriate qualified personnel.
  • Schedules care staff in the most effective and efficient manner that minimizes the expense of staff mileage and travel/overtime.
  • Notifies clients/caregivers and employees of changes in schedule in a timely and courteous manner and documents all changes and notifications to clients regarding their schedule across all applicable electronic health records (E.H.R).
  • Always uses discretion with agency and client information.
  • Answers telephones and transfers appropriately.
  • Accept intake/referral/inquiry calls as needed, providing positive company representation.
  • Responsible for following company policies/procedures to ensure effective and efficient operations.
  • Collaborates with other team members to obtain quality, census, and revenue goals.
  • Responsible for completion of Standard Operating Procedures timely.
  • Performs backup Manager duties as designated and assigned.
  • Helps set the tone with field staff and colleagues to ensure morale, teamwork, and that the positive employment culture of the organization is maintained.
  • Attends meetings as needed and assigned to assist with morning meetings, IDT meetings, mini team meetings, client & family meetings, and other meetings as assigned.
  • Effectively directs field staff as related to scheduling and coordination through motivation and positive reinforcement.
  • Builds rapport and relationship with field staff and colleagues to allow successful day-to-day I.H.S Operations.

Qualifications

• High School Diploma or GED
• 2 years’ related administrative experience.
• Preferred:
  • 2 years’ in the areas of gerontology and/or medical/social services.
  • 1 year scheduling or logistics management experience.
  • 1 year in the health care profession.

Requirements

• The pay offered for the position will take into consideration the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors.

Benefits

• InnovAge offers a comprehensive benefits package which includes:
  • Medical, dental and vision insurance
  • Short and long-term disability
  • Life insurance and supplemental life insurance
  • Flexible spending accounts
  • 401(k) savings
  • Paid time off
  • Company paid holidays