[Hiring] Implementation Strategist @Dutchie

Role Description

As the cannabis industry grows, so does the need for operators who can hit the ground running. The Implementation Strategist at Dutchie is the first real experience a new customer has with our platform — you own their onboarding, configuration, and early success across our full product suite: POS, E-Commerce, Loyalty & Marketing, Mobile App, and more.

• Own the onboarding and training of new dispensary customers launching on Dutchie
• Guide clients through configuration, best practices, and product fundamentals across all core products
• Manage white-label mobile app submissions and releases through App Store Connect and Google Play Console, including handling rejections and suspensions
• Translate complex technical concepts into clear, actionable steps for non-technical operators
• Manage project timelines and customer records in Salesforce
• Collaborate cross-functionally with Sales, Support, and CSM to get ahead of issues before they escalate
• Surface client feedback and trends to inform product development

Qualifications

• 2+ years in a customer-facing technical role — SaaS implementation, POS, account management, or solutions engineering
• Strong communicator: clear, empathetic, and polished across phone, email, and video
• Organized and adaptable — comfortable juggling multiple projects at different stages
• Technically comfortable in developer portals (App Store Connect, Google Play Console, Firebase) without needing to write code
• Quick learner who picks up new platforms and industries fast
• Team-oriented but fully capable of owning work independently
• AI Mindset: You aren't just using AI for emails. You’re automating complex workflows and experimenting with agentic methodologies to move faster than a traditional team
• Salesforce familiarity a plus; cannabis industry or METRC/BioTrack experience a bonus
• Ability to travel within the US

Requirements

• Retail cannabis or dispensary operations experience (Bonus)
• PMP Certification (Bonus)
• METRC or BioTrack experience (Bonus)
• Looker or BI tool familiarity (Bonus)

Benefits

• Targeted starting salary of $55,000 - $75,000 based on the intended level for this role
• Full medical benefits including dental and vision plans to ensure you always have the best care
• Equity packages in the form of stock options to all employees
• Technology (hardware, software, reading materials, etc.) allowance
• Flexible vacation and sick days