[Hiring] Implementation Specialist / Technical Product Specialist @DRAMS

Role Description

This is an exciting opportunity for an experienced Implementation Consultant based in Scotland, who enjoys learning new skills, developing their technical knowledge, and delivering high-quality projects. This is a varied customer-facing consulting role where no two projects are the same. You will work with some of the world's leading spirits producers, delivering complex software implementations, facilitating business workshops, analysing customer processes and data, designing solutions, supporting data migration, delivering training, and providing trusted consultancy throughout the project lifecycle. You will typically manage multiple customers, projects, and workstreams simultaneously while working closely with internal development, product, and project management teams.

• Deliver software implementation, including requirements gathering, configuration, and training.
• Manage multiple implementation projects and customer workstreams concurrently, balancing competing priorities while delivering to agreed timelines.
• Facilitate customer workshops to understand business processes and capture detailed functional requirements.
• Produce high-quality business requirements, functional specifications, and implementation documentation.
• Recommend best-practice business processes that maximise the value of the DRAMS solution.
• Analyse, validate, and cleanse large customer datasets to support data migration and system implementation.
• Investigate data quality issues and work with customers to resolve inconsistencies prior to migration.
• Participate in project debriefs to ensure lessons learned are carried forward to future projects.
• Deliver DRAMS product training to our clients.
• Deliver pre-sales product demonstrations.
• Proactively develop and maintain technical expertise in relation to our products and services.
• Work in partnership with clients; build trusted relationships with customer stakeholders, challenging existing processes where appropriate and providing expert advice on solution design and best practice.
• Be proactive in communication with clients, arranging regular calls/site visits to build strong relationships.
• Identify and address gaps in product functionality, liaising with the product development team to ensure our clients’ needs are met at every stage.
• Engage with both internal and external stakeholders to ensure successful project implementation in line with requirements and expectations.
• Provide feedback from customers to other teams to facilitate continuous improvement and innovation across the business.
• Engage with the Sales & Marketing team to help promote the DRAMS product and service offering to prospective clients.
• Ensure the successful delivery of the solution to meet the agreed timelines and quality.
• Travel as required (50%) to our customer sites throughout Scotland, Ireland, and internationally as required to fully meet the requirements of the role.
• Training and onboarding new team members as required.
• Stay up to date with industry trends and developments.
• Perform any other reasonable duties as required by Management.

Qualifications

• Significant experience delivering complex enterprise software implementation projects throughout the full project lifecycle.
• A Bachelor’s Degree (or equivalent) in an IT or IT related discipline e.g., Computer Science, Information Technology or Business and IT, with strong academic results.
• Excellent interpersonal skills, comfortable interacting with all levels of customers and staff.
• Resourceful personality, confident manner, and a willingness and ability to learn new skills.
• Technically able with a keen business and commercial awareness.
• Customer centric, capable of building strong client relationships.
• Strong analytical and problem-solving skills, with experience analysing complex business processes and large datasets to identify issues and recommend practical solutions.
• Excellent organisational and time management skills, with the ability to successfully manage multiple customer projects, competing priorities, and deadlines simultaneously.
• A current valid driving licence.
• A willingness and ability to travel nationally/internationally (50%).
• Currently holds independent right to work in the UK.

Requirements

• Experience working with large datasets, including data analysis, validation, cleansing, and migration activities.
• Knowledge of the distilled spirits industry would be a distinct advantage.
• Knowledge or experience of Warehousing & Logistics.
• A recognised project management qualification.
• Experience of ERP, inventory management, warehousing, or manufacturing software.
• Experience working with Excel or other data analysis tools.
• Experience integrating enterprise applications.
• Experience delivering customer workshops and presentations to senior stakeholders.

Benefits

• Salary: £40,000 - £45,000 DOE
• Holidays: 32 including bank holidays, increasing to 34 after 1 year's service
• Pension: 5%
• Other Benefits: Life Assurance, Car Allowance, Private Healthcare, Generous Discretionary Bonus Scheme, Company Sick Pay, Family Friendly Policies, Paid In Person Social Events.