[Hiring] Implementation Specialist II @Solera

Role Description

As an Implementation & Training Specialist, you play a critical role in ensuring dealership teams successfully adopt Solera’s Service Suite solutions. You will deliver high-impact, role-based training, influence change, advise on best practices, while helping service departments confidently integrate new tools into their daily workflows.

This is a remote role. When assigned to an implementation project, travel to customer sites may be required up to 100% of the time. When not assigned, work is performed remotely from a home office.

What You’ll Do

• Training Delivery & Implementation
  • Deliver on-site and virtual, instructor-led training throughout the implementation lifecycle.
  • Facilitate role-specific training for dealership service department stakeholders.
  • Ensure training content is relevant, engaging, and aligned with dealership workflows and business goals.
  • Document all training activities in Salesforce.com.
• Customer Enablement, Adoption & Change Management
  • Secure buy-in from dealership leadership on new processes and technology.
  • Support the transition of customers to post-implementation Service Suite support teams.
  • Advise customers on best practices and revenue-driving functionality to promote adoption and long-term value.
• Internal Feedback & Content Development
  • Share customer feedback and improvement opportunities with internal teams.
  • Contribute to training and curriculum development, including presentations, quick-reference guides, and instructional videos.
• Cross-Functional Partnership
  • Partner with Performance Managers and Sales teams to identify and propose additional Service Suite solutions based on customer needs.
• Work Environment / Physical Requirements
  • Ability to sit for extended periods and work at a computer for multiple hours per day.
  • Ability to deliver instructor-led training for extended sessions while managing multiple tasks with attention to detail.

Qualifications

• Clear and professional written and verbal communication skills.
• Ability to train effectively in both one-on-one and group settings.
• Comfort working independently with minimal supervision in a remote environment.
• Strong relationship-building and customer engagement skills.
• Ability to prioritize, multitask, and follow up proactively.
• Adaptability in fast-changing environments.
• Sound judgment, professionalism, and discretion.
• Proficiency in Microsoft Excel, Word, and PowerPoint.

Requirements

• Experience working in an automotive service department.
• Software implementation or customer onboarding experience.
• Knowledge of Dealer Management Systems (DMS).
• Familiarity with Service Suite products from internal or end-user perspectives.
• Experience using Salesforce.

Company Description

Solera is a global leader in data and software services, transforming the vehicle lifecycle into a connected digital experience. Today, Solera processes over 300 million digital transactions annually supporting over 235,000 partners across 90+ countries, our teams deliver insights, automation, and innovative solutions that drive operational excellence for our customers.