[Hiring] Implementation Specialist (Configuration) @PSC Biotech

Role Description

The Implementation Specialist (Configuration) is responsible for leading and supporting the configuration, implementation, validation, and customer enablement activities associated with PSC Software’s ACE® platform and related software solutions within regulated life sciences environments. Within this role you will serve as a trusted advisor throughout software implementation projects and collaborate closely with:

• Project Managers
• Product Managers
• Technical Support
• Validation teams
• Software Developers
• Data Migration specialists
• Customer Subject Matter Experts (SMEs)

Key responsibilities include:

• Configure ACE® and related PSC Software solutions to align with customer business processes, compliance requirements, and project scope.
• Lead or support customer workshops, requirements gathering sessions, configuration reviews, and solution demonstrations.
• Translate customer requirements into scalable software configurations and workflow designs.
• Configure and maintain forms, workflows, permissions, metadata, document lifecycles, training workflows, quality processes, and related system functionality.
• Support implementation planning, deployment activities, go-live readiness, and Hypercare support activities.
• Support Computer Software Assurance (CSA) and Computer System Validation (CSV) activities associated with regulated software implementations.
• Assist with development and execution of validation documentation.
• Ensure implementation activities align with applicable regulatory and data integrity expectations.
• Conduct customer training sessions, workshops, and knowledge transfer activities.
• Provide guidance regarding system administration, best practices, operational workflows, and regulated system usage.
• Support customer adoption and long-term operational success.
• Collaborate closely with Project Managers to support project timelines, deliverables, risks, and customer communications.
• Work with Product Management and Software Development teams to communicate enhancement requests, product gaps, and customer feedback.
• Partner with Technical Support and Customer Success teams during escalations, Hypercare activities, and post-go-live support.
• Coordinate with Data Migration and Integration specialists as required for implementation activities.
• Troubleshoot configuration, workflow, validation, and operational issues during implementations.
• Support software testing, deployment verification, and production readiness activities.
• Assist with proof-of-concept environments, internal demos, and pre-sales support activities when needed.
• Maintain implementation documentation and customer records according to PSC Software procedures and quality standards.

Qualifications

• Bachelor’s degree in Life Sciences, Computer Science, Information Systems, Engineering, or related discipline preferred.
• Minimum 5 years of experience in software implementation, configuration, validation, technical consulting, or related customer-facing software roles.
• Minimum 3 years of experience supporting regulated life sciences, pharmaceutical, biotechnology, medical device, or GxP environments preferred.
• Experience configuring enterprise SaaS platforms, eQMS systems, EDMS systems, LMS systems, or similar regulated software solutions.
• Strong understanding of regulated business processes and software validation concepts.
• Experience conducting customer workshops, training sessions, and requirements gathering activities.
• Strong written and verbal communication skills.
• Excellent troubleshooting, organizational, and problem-solving abilities.
• Ability to manage multiple projects and competing priorities in a fast-paced environment.
• Experience working with global customers and distributed teams preferred.
• Ability to work flexible hours as needed to support overlap with North American and Australian customers.

Benefits

• Equal Opportunity Employment Statement
• PSC Software is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment.
• Consistent with this commitment, our policy is to comply with all applicable federal, state and local laws concerning employment discrimination.
• The Company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment including, but not limited to: recruitment, interviewing, hiring, evaluation, compensation, promotion, job assignment, transfer, demotion, training, leaves of absence, layoff, benefits, use of facilities, working conditions, termination and employer-sponsored activities and programs.
• Employment decisions will be made without regard to an applicant’s, employee’s, or intern’s actual or perceived: race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other status protected by law.