[Hiring] Implementation Specialist, Bswift @Alera Group

Role Description

The Implementation Specialist, bswift, is responsible for leading new client implementations, ensuring a smooth and accurate transition onto the bswift benefits administration platform. This role is instrumental in setting clients up for long-term success by ensuring accurate system configuration, data integrity, and user training.

• Owns the implementation process, leading requirements gathering to ensure client needs are fully documented and met with precision.
• Documents plan details, eligibility rules, and system configurations.
• Organizes and prioritizes implementation tasks based on project timelines.
• Ensures all documentation and meeting notes are properly maintained.
• Configures the bswift platform to align with client requirements, including benefit plans, rates, rules, alerts, reporting, login pages, employee homepages, admin dashboards, and add-on modules.
• Manages initial data loads for demographic and benefit election data.
• Sets up automated inbound demographic imports and validates data from external sources.
• Conducts pre-go-live system testing, analyzing implementation documents to confirm system setup meets client requirements.
• Performs test-case scenarios and QA validation to identify and correct configuration issues before site launch.
• Anticipates and mitigates risks, proactively resolving implementation challenges before they impact the client experience.
• Educates clients on best practices and system functionality.
• Delivers comprehensive training for HR administrators and brokers, ensuring platform adoption and self-sufficiency post-go-live.
• Responds to all client inquiries, issues, and requests in a timely manner.
• Maintains accountability and follows through on deliverables.
• Ensures a seamless handoff to the Client Success Team after go-live.
• Continuously evaluates and enhances implementation processes to drive efficiency, automation, and accuracy.

Qualifications

• 2+ years of experience configuring the bswift platform or ability to obtain certification.
• 2+ years of experience in benefits administration, HR technology, or a related role.
• Bachelor’s degree in Business, Human Resources, Information Systems, or a related field, or equivalent experience.
• Experience with system configuration, data imports, and quality assurance testing.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to manage multiple implementations simultaneously and meet deadlines.
• Excellent written and verbal communication skills with strong client-facing ability.

Requirements

• Experience working with CRM and project management tools (preferred).
• Familiarity with benefits administration processes and HR systems (preferred).

Benefits

• Salary range: $62,000 – $67,000 per year.
• Comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.
• Remote work model.
• Access to Alera Group Academy for professional development.