[Hiring] Implementation Specialist @Medtronic

Role Description

The Digital, Data, & Ecosystem Business Unit develops and commercializes artificial intelligence (AI), computer vision, video management, and digital education technologies that support surgical care, workflow optimization, and professional training. The Touch Surgery™ ecosystem combines hardware, software, data analytics, and digital learning solutions that help healthcare organizations capture, manage, and learn from procedural content.

This position supports customers throughout the Western United States and is a remote field-based position within the territory. Frequent travel to hospitals and customer sites is required, with travel expected up to 75-100%. Team members regularly work directly with surgeons, operating room staff, hospital information technology teams, and biomedical engineering teams to deploy and support technology solutions in clinical environments.

As an Implementation Specialist, you will serve as a customer-facing technical resource responsible for deploying and supporting the Touch Surgery™ ecosystem across healthcare organizations. This field-based role combines hands-on technology implementation with stakeholder engagement, working closely with clinical, operational, and technical teams to prepare customer sites, install solutions, deliver training, and support successful go-live activities.

The position partners closely with customer success, sales, product, and engineering teams while building relationships with surgeons, nurses, operating room leaders, information technology teams, and biomedical engineering teams to drive adoption and long-term customer success.

Primary Responsibilities

• Execute multiple concurrent implementations of the Touch Surgery™ ecosystem across healthcare organizations.
• Collaborate with surgeons, nurses, operating room leaders, residents, information technology teams, and biomedical engineering teams to support deployment readiness and adoption.
• Install, configure, test, and validate hardware and software solutions in hospital environments, including network connectivity and system configuration activities.
• Deliver customer training, implementation meetings, and go-live support for clinical and operational users.
• Troubleshoot technical, workflow, and deployment challenges and coordinate resolution with internal and customer stakeholders.
• Assess customer environments, identify potential implementation risks, and develop contingency plans to support successful deployments.
• Partner with sales teams on pre-sales activities, customer evaluations, and implementation planning.
• Share customer feedback and field insights with product, engineering, and customer success teams to support continuous improvement.

Qualifications

• Bachelor's degree with 2+ years of relevant experience OR advanced degree with 0+ years of relevant experience.
• Ability to travel up to 75-100% within the assigned territory.

Preferred Qualifications

• Experience implementing, deploying, supporting, or training users on hardware, software, medical device, or digital technology solutions.
• Experience working directly with customers and cross-functional stakeholders to support technology deployments.
• Experience with medical devices, surgical technologies, video management, or imaging platforms.
• Experience working in operating rooms, procedural environments, or hospital-based clinical settings.
• Experience supporting healthcare information technology, networking, system configuration, or live-streaming technologies.
• Experience delivering customer onboarding, training, adoption, or change management activities.
• Experience presenting, educating, or training customer-facing audiences.
• Experience working independently in a field-based customer-facing role.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Benefits

• Competitive Salary and flexible Benefits Package.
• A commitment to our employees lives at the core of our values.
• Wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• Salary ranges for U.S (excl. PR) locations (USD): $68,000.00 - $102,000.00.
• This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
• Health, Dental and vision insurance.
• Health Savings Account.
• Healthcare Flexible Spending Account.
• Life insurance, Long-term disability leave.
• Dependent daycare spending account.
• Tuition assistance/reimbursement.
• Incentive plans, 401(k) plan plus employer contribution and match.
• Short-term disability.
• Paid time off.
• Paid holidays.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums).
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).