[Hiring] Implementation Engineer @Fusion Connect

Role Description

Fusion’s Implementation Engineer provides activations technical support for our field engineers, technicians, and product-support personnel who are implementing the designed products that our customers have purchased. In this position, you will be responsible for first-line product support and troubleshooting on technical design and installations. This is a highly technical and fast-paced position with multiple opportunities for advancement and certification. The ideal candidate will be strong in multiple areas listed below and ready to learn the rest.

• Provide real-time inbound/outbound support and direction to Field Engineers/Customers/Partners and 3rd Party Vendors for the installation of Fusion’s Products and Services.
• Support Project Managers with technical consultations and solution validation for SDWAN, VoIP, Cloud, Managed Security, and Wireless products.
• Participate in project calls to help capture advanced technical requirements for service configuration and implementation project planning.
• Responsible for configuration and diagnostics of the full suite of products and equipment that Fusion supports including: Meraki, Velo, Fortigate, EdgeMarc, Adtran, Cisco, Polycom, BroadSoft, etc.
• Responsible for service and device provisioning.
• Assist with diagnostics and support for a wide range of access products including Ethernet, T1, DSL, Cable, and Wireless broadband.
• Partner with Engineering to help design and test solutions to problems and bugs.

Qualifications

• Working knowledge of VoIP (Hosted and Trunking), SD-WAN/MPLS, and Managed Security.
• Demonstrated ability to understand complex network designs.
• Ability to run scripts in C shell in a Unix environment.
• Adept at working under pressure in a high-stress environment.
• Strong analytical skill and attention to detail.
• Excellent organizational and interpersonal skills.
• Strong written and verbal communication skills.
• Quick learner with self-initiative and pride in end results.
• Superb work ethic and commitment to customer satisfaction.
• Flexible availability to cover shifts ranging from 7am ET to 6pm PT, and on-call rotations for nights and weekends.
• Typically requires a Bachelor's degree in a related field or equivalent experience, certifications, or training.
• 3+ years of related experience required.