[Hiring] Implementation Engineer @CMA CGM

Role Description

As a Process-Focused Implementation Engineer, you will define operational workflows, support system design, and ensure that business processes are accurately represented in Manhattan WMS and OMS solutions. You’ll work closely with Super Users, Operations, IT, and Training teams to build standardized SOPs and work instructions that drive successful deployments and long-term adoption.

What Are You Going To Do?

• Process Design & Documentation
  • Define and map operational workflows for warehouse and order management functions.
  • Translate operational requirements into Manhattan Active system behaviors and functional specifications.
  • Create detailed process documentation and Standard Operating Procedures (SOPs).
  • Partner with Super Users to co-develop System Work Instructions used during training and post-go-live support.
• System Implementation Support
  • Provide business input to configuration and development teams during implementation phases.
  • Validate system behavior against business requirements through QA and UAT processes.
  • Act as an advisor to operational and customer teams during deployment execution.
• Cross-Functional Collaboration
  • Work hand-in-hand with Super Users, Deployment Managers, and Training teams to align process and system documentation.
  • Serve as a knowledge resource for Manhattan platform capabilities and best practices.
  • Ensure process changes are clearly communicated to affected stakeholders.
• Continuous Improvement
  • Identify process optimization opportunities through data, observation, and feedback.
  • Contribute to a centralized process library to support scale and standardization across deployments.
  • Leverage Manhattan and Associate tools to continuously optimize warehouse operations and systems.
  • Capture and communicate lessons learned to improve future rollouts.

Qualifications

• Bachelor’s degree in Industrial Engineering, Supply Chain, Logistics, or a related field.
• 4–6 years of experience in warehouse or order management process design and implementation.
• Strong familiarity with Manhattan WMS and/or OMS platforms.
• Experience working in 3PL, distribution, or fulfillment environments required.
• Experience in cross-functional deployment teams preferred.

Requirements

• Strong analytical and process mapping skills.
• Excellent written and verbal communication skills.
• Ability to collaborate across technical and non-technical teams.
• Self-directed and organized with the ability to manage multiple priorities.
• Experience with documentation tools (e.g., Visio, Lucidchart, Confluence, MS Office).
• Willingness to travel to deployment sites as needed.

Benefits

• Competitive compensation and travel support.
• Full benefits package including health, dental, vision, and life insurance.
• 401(k) with company match.
• Generous PTO and paid holidays.
• Opportunities for growth within a global logistics leader.
• Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage.
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identity theft & legal plan.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.