[Hiring] Implementation Coordinator @Motive

Role Description

The Implementation Coordinator will support the Implementation Consultant team in the successful management and execution of onboarding projects for Motive customers and work cross-functionally to support customer related tasks. The candidate for this role should have great attention to detail, be an exceptional collaborator, have a penchant for administrative tasks, and thrive in a changing environment.

• Assist with new orders and RMA to ensure hardware and accessories are shipped correctly and in a timely manner
• Review and assist in customer account administration (i.e. company settings, bulk import/change requests, etc.)
• Assist with project management tool administrative tasks (e.g. setting up phases, boards, and general data entry)
• Support case creation, tracking, and escalations
• Act as a liaison with customers and 3rd party installation partners to schedule installations, service work, and go-backs
• Maintain and update installation reporting and no-show billing cases
• Support accounting team as needed with month-end and year-end close processes
• Provide data driven insights and status updates on account health and adoption
• Weekend work required as needed (~40%)

Qualifications

• 2+ years experience in project coordination, account management, customer support, problem-solving, and analytical skills
• Excellent written and verbal communication skills
• Experience with Salesforce, G-suite, MS Office tools, reporting (SQL) and general technical aptitude preferred
• Able to strive in a fast paced and ever changing environment
• Strong end-to-end ownership attitude
• Excellent grip on product knowledge
• Excellent interpersonal communication (both written and verbal), and presentation skills
• Experience in delivering client-focused solutions based on customer needs
• Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization
• At least 12 months with Motive and 6 months in current role

Benefits

• Creating a diverse and inclusive workplace is one of Motive's core values
• We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives