[Hiring] Implementation Consultant @Employment Hero

Role Description

The Implementation Consultant plays a key role in our Customer Experience Delivery teams, responsible for the end-to-end implementation of the Employment Hero platform. This includes both HR and Payroll modules. As the primary contact for customers, you will guide them through the implementation process by gathering requirements, configuring the platform(s), and ensuring compliance with legislative standards. There are multiple positions (3) available.

• Ensuring that Payroll systems meet the requirements of Fair Work and National Employment Standards in Australia, as well as the corresponding legislative standards in New Zealand.
• Helping and guiding our customers through our interactive training process.
• End-to-End Implementation: Manage the implementation of both HR and Payroll platforms for clients, ensuring all solutions meet their specific needs.
• Consultancy and Training: Serve as the main point of contact, delivering comprehensive training and best practice guidance for the HR and Payroll platforms.
• System Configuration: Work with clients to gather requirements and configure their HR and payroll systems, ensuring compliance with relevant legislation.
• Cross-Functional Collaboration: Partner with subject matter experts, project coordinators, and technical teams to troubleshoot issues and ensure timely delivery.
• Root Cause Analysis: Perform detailed analysis and provide recommendations to optimise the platform’s functionality to meet client expectations.
• Customer Relationship Management: Build and maintain strong client relationships, focusing on high customer satisfaction and engagement.
• Legislative Compliance: Ensure clients are educated on relevant HR and payroll legislation, such as Australian and New Zealand labour laws, and help them configure their platforms accordingly.
• Process Improvement: Continuously review and enhance our implementation processes to improve efficiency and client outcomes.

Qualifications

• Knowledge of Australian Payroll legislation and Australian payroll processing.
• 2+ years of combined experience in HR or Payroll implementations (highly desirable but not essential).
• Exposure to other HR or payroll software and system configurations.
• Ability to manage multiple clients simultaneously, meeting critical deadlines.
• Strong communication skills, with the ability to influence and educate clients.
• Experience delivering customer training and providing technical support is highly regarded.
• Strong time management and organisational skills, with the ability to handle competing priorities.

Benefits

• You will work remotely, with the flexibility to own your time and impact.
• You will access cutting-edge tools to amplify your work, knowledge and outputs.
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life.
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies.
• You’ll also have access to a wide range of benefits that includes: a very generous paternity leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities.