[Hiring] Implementation Consultant @Granicus

Role Description

This Implementation Consultant role lives within the customer engagement arm of the Granicus’ GovQA product family and is a key member of the Implementation Services (IS) team. This highly visible role helps existing and new customers transform the public records experience.

As an Implementation Consultant, you’ll be an expert on the GovQA Platform and a key partner in the successful implementation of Legislative Management projects for new client projects and existing customers upgrading or adding to their system. Implementation Consultants work with our most established public sector clients to ensure they are maximizing their use of Granicus SaaS products. Expert product knowledge, attention to detail, versatility, and enthusiasm for client success are cornerstones for this role. Candidates should bring a consultative approach and a "whatever it takes" attitude to ensure client success.

During customer implementations, your role will collaborate with Technical Consultants and Trainers to ensure the GovQA customer is provided with an implementation best suited for them.

What Your Impact Will Look Like

• Manage multiple Granicus projects on schedule and with high quality from kick-off to launch
• Maintain project plans including status, issues and opportunities for assigned implementations
• Advocate and evangelize "best practices" to ensure long term success and value for Granicus clients
• Ensure implementations meet client specific missions and solve core challenges around digital communications
• Facilitate online client trainings
• Manage system-wide projects in partnership with Product Development
• Ability to deploy all GovQA products for small to medium sized clients
• Other duties as assigned

Qualifications

• 3 – 5 years of experience working in software/tech, specifically with Implementations
• Able to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions
• Can work both independently and as a member of cross-functional teams, some remote
• Basic understanding of technology and the ability to learn new technologies quickly
• Passion for customers
• Relentless commitment to doing the most valuable work first
• Track record of functioning well in a fast-paced, dynamic environment with competing demands
• Excellent communications skills – listening, verbal, and written
• Helps drive team success
• Values the importance of user experience
• Ensures timely and thorough communication of strategy, deliverable status, and results

Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Benefits

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.
• Multiple Health Plan Options – Including a 100% employer-paid plan.
• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
• Fitness Reimbursement Program – Stay active, your way.
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.
• Paid Parental Leave – For both birthing and non-birthing parents.
• Traditional & Roth 401(k) – With a generous company match.
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
• Online Learning Platforms – Fuel your professional development.
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.