[Hiring] Implementation Consultant @Iterable

Role Description

The core purpose of an Implementation Consultant is to delight your customers with experiences and outcomes that maximize their growth and ours.

• Lead customers through successful implementations of the Iterable platform
• Build relationships with key stakeholders by learning and solving their challenges
• Manage internal resources, customer resources, and third parties as needed
• Build customer-facing artifacts like presentations, project plans, data schemas, migration guides, MarTech architecture diagrams, configuration outlines, and long-term success plans
• Advocate internally for your customers’ product needs
• Effectively manage and complete on-time multiple projects simultaneously
• Support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process
• Keep your project plans and meeting notes organized and up to date in our system of record
• Engage in team meetings & discussions in order to share successes, learn solutions, and propose ideas
• Contribute to innovations in our processes, operations, tools, team structure, and service offerings
• Participate in cross-functional improvement initiatives to support the achievement of our OKRs
• Travel to onsites in order to gain valuable face-time with key customers

Qualifications

• Coaching and teaching
• Strategic thinking
• Problem-solving
• Facilitating
• Training
• Empathy for customers and teammates
• Communicating and listening
• Project management
• Marketing technology

Requirements

• A Bachelor’s degree in Business, Marketing, Computer Science, IT, or comparable
• Understanding how data flows between systems in a tech stack
• 3+ years experience delivering complex MarTech implementation consulting to large enterprise customers leveraging multiple channels for multiple brands across global teams
• Nice to have: Experience in growth marketing operations, marketing automation, & email/SMS/mobile marketing

Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation