[Hiring] Implementation Consultant @Springbrook Holding Company LLC

Role Description

We are currently looking for an Implementation Consultant to join our Cirrus Permitting & Land Management team (Davenport/LAMA) to help configure and implement permitting, city planning, licensing, and code enforcement software for use by local government cities and counties. The position will also answer user questions and assist users by troubleshooting problems with computer software. This position is full-time and 100% remote.

• Assist with requirements gathering and business process analysis for local government clients
• Help configure software by implementing business rules and other requirements
• Attend weekly meetings with clients via Teams or Zoom
• Prepare and conduct online training seminars on software products
• Travel onsite to clients in the United States and Canada to conduct in-person client training
• Field support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Perform other related duties as assigned
• Maintain general awareness of Springbrook security and privacy policies
• Report any security incident or suspected security incident to the Springbrook Incident Response Team

Qualifications

• 2 years' experience in municipal permitting or city planning
• 3 years' experience as a project manager, implementation specialist, or related role in the tech or software industry
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Ability to explain technical issues to technical and nontechnical employees and customers
• Strong problem-solving skills

Requirements

• Bachelor's degree in management information systems, information technology, or other related field (preferred)
• ICC Permit Technician Certification (preferred)
• Willingness to Travel (up to 25%)
• Applicants must have the unrestricted ability to work in the United States (sponsorship will not be offered)

Benefits

• Competitive compensation
• Excellent benefits
• Flexibility

Company Description

Springbrook Software produces an enterprise-class financial ERP platform for local government agencies. As an industry leader, Springbrook empowers over 3,000 municipalities, towns, and districts across the U.S. and internationally to streamline financial management, utility billing, payroll, human resources, budgeting, and citizen engagement. Headquartered in American Fork, UT, Springbrook is committed to driving efficiency, transparency, and innovation in public sector finance.