[Hiring] Implementation & Business Support Advisor @TDS Telecom

Role Description

The Implementation & Business Support Advisor is a key contributor in TDS’ overall strategy to grow, delight, and retain our small business customers. This position leads the successful implementation of services for our small business customers, which include:

• Star Business bundle
• PON
• DSL
• TDS TV
• ManagedIP Essentials
• Total Talk
• Analog line services

The Advisor schedules and coordinates the implementation of all new products and features, ensuring customer training and education for successful use of services. Responsibilities include:

• Managing assigned projects through to successful and timely upgrade/installation
• Collaborating with teams to overcome challenges and delays
• Maintaining regular attendance and promptness
• Working after hours as required for scheduled implementations

Hours: 10:00am-7:00pm Central Standard Time, Monday-Friday. This position can work remotely in any of the 40+ States in which TDS Telecom operates.

Qualifications

• 1+ years telecommunications, customer service, OR implementation experience
• Experience in a direct sales program preferred
• Associates degree preferred
• Familiarity with products and services offered by the Company
• Excellent interpersonal communication skills (verbal, written, etc.)
• Ability to establish and maintain excellent working relationships
• Advanced sales and/or customer service skills
• Ability to adapt to rapid change and fast-paced environment while incorporating time management skills
• Working knowledge of Microsoft suite of products, SABRE, DESI, MetaSolv, Cobra, and all customer information systems

Requirements

• Assume primary responsibility for the successful implementation of small business voice/data products & services
• Serve as the main point of contact for small business customers
• Coordinate site visits and final upgrade/installation details
• Ensure customer satisfaction throughout the order fulfillment process
• Maintain detailed records of all implementation activity via the CRM tool (SFA)
• Provide documentation and coaching to customers on purchased features
• Implement orders as a result of the ACAM-Modem replacement project

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Short-Term & Long-Term Disability (for associates working 30+ hours)
• TDS Service Discounts (for associates working 30+ hours)
• Education Assistance (for associates working 30+ hours)
• Paid Volunteer Time (for associates working 30+ hours)