[Hiring] Implementation Business Analyst II @Axon

Role Description

Business Analysts are trusted advisors who bridge customer vision and technology. In this role, you'll partner with public safety agencies to understand operational needs, design solutions, and configure software that supports mission-critical work. As part of a collaborative, cross-functional deployment team, you'll help deliver successful implementations across an industry leading public safety SaaS platform. Business Analysts follow two tracks; as a consultative customer partner or a technical builder, you'll have opportunities to solve meaningful problems, work directly with customers, and grow with a team whose work directly supports the agencies protecting our communities.

What You’ll Do

• Collaborate with the customer to configure systems to achieve business outcomes.
• Capture the voice and desired outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements.
• Discover complex business requirements, providing structure and clarity, and work with Technical Business Analysts, Project Managers, Solution Architects, and Product teams to design and deliver solutions.
• Assess impact and feasibility of proposed solutions evaluating alternatives and delivering solutions that accomplish agency outcomes.
• Design, administer, and document functional/user acceptance tests and training.
• Translate complex business requirements into quality technical configurations.
• Apply Axon best practices to all software configurations, troubleshoot technical challenges, and ensure continuity in environment structure.

Qualifications

• Bachelor in Business, Operations, Computer Science, or Engineering, or equivalent.
• 2-3+ years of relevant SaaS implementation experience.
• Experience working with or in Law Enforcement.
• Experience managing process improvement or facilitating change management amongst teams.
• Demonstrated outcome-driven thinking. Can make hard tradeoff assessments.
• Self-starter who thrives with problem-solving and embraces ambiguity.
• Willingness to join forces and drive company-wide initiatives across multiple departments.
• Technical delivery experience and/or coding language knowledge.
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Benefits

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.
• And yes, we have snacks in our offices.