[Hiring] Implementation Analyst I @Zema Global

Role Description

The Implementation Analyst I is an entry-level technical role supporting the deployment, maintenance, and reliable operation of the Zema platform. Working alongside experienced team members, you will support software updates and patches, client environment activities, testing, troubleshooting, and implementation-related maintenance.

• Assist with deployment and validation of Zema updates, fixes, curve patches, and minor upgrades under supervision.
• Follow documented client onboarding, offboarding, environment-refresh, and change-management procedures.
• Prepare implementation checklists and complete smoke tests and assigned user acceptance testing activities.
• Create and maintain accurate work records in Jira, Ivanti, and approved change-tracking tools.
• Perform basic checks of application services, connectivity, configuration, and scheduled jobs; escalate exceptions promptly.
• Support collection and validation of historical data required for new or changed data processors.
• Coordinate assigned maintenance activities with release and deployment, Support, and other delivery teams.
• Assist with approved middleware and configuration updates, including basic Tomcat and Java-related tasks.
• Maintain implementation evidence, test results, rollback information, and client-specific documentation.
• Contribute to knowledge-base articles, reusable checklists, and team knowledge-sharing sessions.
• Participate in scheduled after-hours maintenance when required, with appropriate guidance and escalation support.

Qualifications

• Diploma, degree, or equivalent practical education in Computer Science, Information Systems, Information Technology, or another closely related technical field.
• 0-2 years of relevant experience in IT, technical support, application support, software implementation, or a related environment. Relevant internships, academic projects, and other hands-on technical experience will also be considered.
• Foundational understanding of software deployment and application environments, including how software is installed, configured, updated, or maintained. Exposure to hosted or cloud environments is beneficial.
• Ability to follow technical procedures carefully and document completed work accurately.
• Basic technical troubleshooting skills and a structured approach to diagnosing issues across applications, systems, connectivity, or configuration.
• Strong attention to detail, organization, and ownership of assigned tasks.
• Clear written and verbal communication and the ability to collaborate across teams.
• Ability to learn new systems quickly and work effectively in a change-controlled environment.
• Curiosity and motivation to build technical knowledge, learn new systems quickly, and take on increasing responsibility as experience develops.
• Flexibility to participate in scheduled after-hours and weekend maintenance activities as required by client projects and release schedules.

Requirements

• Familiarity with Zema, Jira, Ivanti, or similar enterprise and service-management tools.
• Exposure to one or more of the following would be beneficial: Linux, SQL, Tomcat, Java, scripting, or similar technologies.
• Exposure to smoke testing, user acceptance testing, or release validation.
• Interest in scripting, automation, and process improvement.
• Experience in a technical support, implementation, or client-service environment.

Benefits

• Global Impact: Shape the future of energy, commodities, and financial markets through innovative technology.
• Innovation at Scale: Work with cutting-edge software, advanced analytics, and complex data that solve real-world challenges.
• Career Growth: Join a fast-growing global organization where your ideas, development, and career progression are valued.
• Exceptional People: Collaborate with talented colleagues and industry experts across North America, Europe, and Asia.
• Meaningful Ownership: Take ownership of your work, influence strategic initiatives, and make a measurable impact on our customers and business.
• One Global Team: Be part of a collaborative culture built on trust, respect, and our values: Think Big. Make It Happen. Win as One.

Application Information

Please submit your English CV in PDF format. If your experience aligns with our requirements, our Talent Acquisition team will contact you regarding the next steps.

Please note: Visa sponsorship is not available for this position.

Equality, Diversity & Inclusion

Zema Global is committed to building an inclusive workplace where everyone can thrive. We encourage applications from all qualified candidates regardless of background or protected characteristics.