[Hiring] Implementation Analyst @Careers Mutual Of Omaha

Role Description

You will play a critical role by analyzing requirements and guidelines to ensure successful onboarding of new business to Mutual of Omaha. You will make an impact through accurate and timely key deliverables, maximizing customer satisfaction and getting it right the first time.

Qualifications

• Proficient in Excel with experience using VLOOKUPS, pivot tables, average/sum, etc.
• Proficient in Outlook with the ability to manage multiple inboxes.
• Excellent communication skills both written and oral.
• Ability to work effectively in a fast-paced dynamic environment with demonstrated problem-solving and decision-making skills.
• Demonstrated success in establishing priorities and managing multiple assignments concurrently.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

Requirements

• Plan Load (AGL):
  • Set up new customer benefit provisions in the Compass billing system.
  • Review and resolve AGL error reports.
  • Enter product add-on coverage details.
  • Collaborate with Implementation and QA teams to address issues and improve system performance.
• Benefit Load (ABR):
  • Configure benefit provisions in the FINEOS claims system.
  • Analyze and resolve ABR error reports.
  • Ensure accurate setup of add-on coverages.
  • Partner with Implementation and QA to maintain data integrity and resolve discrepancies.
• Enrollment:
  • Manage pre- and post-enrollment processes, including preparing census files, payroll deduction files, and open item reports.
  • Upload enrollment data to billing systems.
  • Generate initial billing statements.
  • Ensure accuracy of policy documents for claims processing.
  • Investigate and resolve issues while meeting production, quality, and service standards.
  • Support process improvements and provide guidance to team members as needed.
• General Responsibilities:
  • Manage inventory for assigned Group Offices.
  • Maintain confidentiality of sensitive information.
  • Build strong cross-functional relationships.
  • Contribute to continuous improvement initiatives.

Benefits

• Estimated Hourly Rate:
  • Implementation Analyst II: $21.64 - $26.44, plus annual bonus.
  • Implementation Analyst III: $23.25 - $28.88, plus annual bonus.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time, and paid holidays.